Senior Content Designer

As a Content Designer, you are a key member of the Human-Centered Design Practice. You’re a great storyteller who is at ease presenting and discussing your work with clients and stakeholders. You challenge old ways of thinking and put the customer at the center of everything you do. Design thinking and User-Centered Design methodologies are second nature to you. You are fluent in today’s digital trends, particularly mobile. If this sounds like you, we want to hear from you., * Collaborate closely with designers to craft seamless digital customer experiences

• Write clear, accurate and compelling user interface copy
• Collaborate with project partners and Experience Strategy team to determine the business objectives that drive content strategy
• Make recommendations on user requirements for projects and contributes to project scoping and planning
• Obtain competitive experience evaluations and customer data and establishes benchmarks for content
• Contribute to content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision
• Present content concepts in collaboration with designers
• Write and design in accordance with design system
• Contribute to the development of the team’s culture and quality standards
• Manage and administer design projects
• Coordinate copy translation

We are looking for an experienced Content Designer who is eager to solve meaningful problems and create seamless experiences spanning a broad digital and physical ecosystem. You’ll get a chance to work with a team of creatives from diverse disciplines and industries and collaborate closely with the best design research team in the industry to generate insights, concepts and experiences. Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We encourage hybrid talents with multidisciplinary expertise., * Degree in a writing or design related discipline

• 5-7 years of experience, with a minimum of 2 years in product design or creation of digital experiences
• Expert writing, editing and proofreading skills, with experience writing for online required, kiosk, Voice and audio User Interface writing
• Experience in a design-related discipline (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus
• Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience
• A passion for great experience design
• Proficiency in adapting processes to meet project needs
• Willingness to collaborate
• Self-motivated, flexible, organized, and accountable
• Good understanding of user-centered design and related design disciplines (experience strategy, visual design, UX writing, design research, interaction design)
• Strong portfolio demonstrating a range of UX writing abilities
• Seasoned writer
• Familiarity with Figma/Figjam and Confluence/Jira

Candidate profile details:

• Degree/Level of Education: Degree in a writing or design related discipline
• Certifications Required:
• Years of Overall Experience: 5-7
• How will performance be measured: quality of work, deadlines
• Preferred/Ideal Candidate Background: Preferred/Ideal Candidate Background: Good writing skills, great communication skills, UX writing skills, mobile experience, have to be able to go with the flow - be able to make changes on the fly

Must Haves

• Content strategy -5 years
• Knowledge of online marketing, advertising and other interactive experiences -5 years
• UX Experience - 5 years
• Plain language expertise -5 years
• Strong writing and editing skills -5 years

Nice to haves Banking Experience is a plus