ServiceNow Infrastructure Engineer

Join a forward-thinking technology team as a Senior ServiceNow Infrastructure Engineer specializing in CMDB Discovery. You will lead innovative solutions for enterprise asset discovery and configuration management across dynamic cloud and on-premises environments. This is a high-impact, hands-on engineering role where your expertise will elevate data quality, cloud visibility, and security posture for a large-scale enterprise. Collaborate with cross-functional teams and drive the future of CMDB and asset discovery initiatives., Design, implement, and optimize ServiceNow Discovery solutions to identify and track infrastructure, application, cloud, and AI assets within the CMDB.

• Enhance CMDB accuracy by integrating diverse enterprise data sources and ensuring asset relationships and dependencies are reliable and actionable.
• Develop and maintain cloud discovery processes for AWS, Azure, and GCP to maximize visibility of cloud infrastructure and services.
• Build and support integrations between ServiceNow, infrastructure management platforms, asset management tools, and various cloud services.
• Partner with technology teams to discover, track, and govern AI-related assets as part of the broader CMDB strategy.
• Support security initiatives by improving asset inventory accuracy for vulnerability management and risk reduction.
• Serve as Tier 3 escalation point for advanced technical challenges, mentoring peers and advocating for engineering best practices.
• Evaluate and implement new automation and discovery methods to continually improve operational effectiveness.

8+ years of infrastructure, systems, or platform engineering experience with a focus on developing and integrating solutions.

• Proven expertise implementing and supporting ServiceNow Discovery, CMDB, and related infrastructure management processes.
• Strong cloud platform experience-AWS preferred, Azure or GCP also valuable.
• Hands-on experience with discovery and management of cloud and on-premises infrastructure.
• In-depth understanding of CMDB architecture, service mapping, and automated asset discovery.
• Solid grounding in networking protocols and concepts (TCP/IP, DNS, DHCP, routing, firewalls).
• Working knowledge of Windows and Linux systems administration.
• Experience designing integrations between enterprise platforms and infrastructure tools.
• Familiarity with vulnerability management and the role of CMDB data in security operations.

Preferred Skills

• ServiceNow Certification (preferred)
• ITIL Certification (preferred)
• Cloud certifications (AWS, Azure, or GCP) highly desirable
• Experience with JAMF, Microsoft SCCM/MECM, or other endpoint/asset management platforms
• Exposure to application development, scripting, or building custom ServiceNow apps
• Understanding of AI asset governance or emerging technology discovery, Developing solutions integrating - more engineering vs administration - AWS GCP and Azure Cloud - would like to have at least one - if you know one of these well you can learn the others AWS would be the higher preference since bread and butter but Azure 2nd - Understanding of networking protocols and IS services (Windows/Linux etc) - just being able to speak intelligently about these - Not necessary but JAMf SCCM and understanding how integrations work- Ideally certified in ITIL and Servi

Career growth through advanced engineering projects and leadership opportunities

• Hybrid work environment with flexible on-site days
• Exposure to cutting-edge cloud and AI technologies
• Collaborative, high-performing team culture