desk side support technician

What are the expected daily/weekly work hours? 8 am - 5 pm, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

This is a journeyman position for the typical desk side support technician.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Ticketing system experience

Windows 11 and MS Office 365 experience

Experience supporting Apple iPhones and iPads

Strong knowledge of PC hardware components

Strong knowledge of Printer hardware components