Service Desk Technician

Join our dynamic IT team as a Service Desk Technician and play a pivotal role in supporting the CLIENT Service Desk operations. You’ll deliver timely, high-quality technical assistance to end users, ensuring seamless workflow and a superior support experience. This is an onsite, hands-on opportunity offering exposure to a wide variety of technologies and the chance to make a tangible impact within a supportive organization. Responsibilities

• Provide front-line technical support to end users via phone, email, ticketing system, and in person
• Troubleshoot and resolve issues related to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and other CLIENT-approved applications
• Configure, deploy, and support computing hardware (laptops, desktops, thin clients, Chromebooks, mobile devices)
• Set up, maintain, and support virtual machine pools in collaboration with Network Operations
• Manage user accounts, including password resets and permissions
• Conduct regular equipment audits and maintain asset inventory
• Oversee software license management and procurement coordination
• Maintain and train users on loaner devices and A/V equipment for webinars and meetings
• Serve as point of contact for vendors regarding Service Desk hardware and services
• Support remote sites in NYC, Buffalo, and West Valley, both onsite and remotely
• Identify and report phishing or scam attempts
• Research and recommend new IT trends and solutions
• Move and set up hardware for new hires and internal moves, Goal This resource is needed in order to complete the tasks and projects of the NYSERDA Service Desk in a timely and accurate manner so as to maintain the high standard of service…
• 8 hours ago

Proficiency supporting Windows OS and Microsoft Office suite

• Experience with computing hardware deployment and imaging
• Strong troubleshooting and communication skills
• Working knowledge of Active Directory, IP addressing, DHCP, DNS, and core networking
• Familiarity with ticketing systems and asset management
• Experience with mobile device management

• Ability to lift up to 50 pounds Preferred Skills

• PowerShell or scripting language familiarity
• Report building and management
• End-user training and technical writing experience
• Experience supporting users in remote or travel scenarios

Hands-on experience with leading-edge technologies and enterprise systems

• Opportunity to work in a collaborative, high-standard IT environment
• Exposure to a wide range of IT operations and career development opportunities
• Competitive hourly pay with consistent, full-time hours
• Work-life balance with a predictable schedule