IAA Production Support & Infrastructure Specialist

Join a high-impact team as an IAA Production Support & Infrastructure Specialist, responsible for ensuring the stability, security, and operational excellence of a business-critical investment accounting and reporting platform. You will collaborate with cross-functional teams, drive incident resolution, and support AWS cloud and server environments, while contributing to process improvements and platform expansion.

Responsibilities

• Administer and support AWS environments (EC2, S3, Lambda, VPCs, Bastion hosts, Certificate Manager) across Dev, UAT, and Production.
• Maintain and patch Red Hat Enterprise Linux and Windows server components, ensuring environment readiness and vulnerability remediation.
• Provide hands-on production support for the IAA web reporting interface, backend integrations, and related platforms (SAP S/4HANA, PostgreSQL, S3, ETL pipelines).
• Monitor system health using AWS CloudWatch, ServiceNow, GitLab, and Azure DevOps, responding rapidly to incidents and coordinating cross-team resolution.
• Manage user onboarding, access provisioning (Okta, MFA), and InfoSec coordination for compliance and security.
• Respond to vulnerability alerts, execute remediation, and document actions in line with audit and compliance requirements.
• Support certificate lifecycle management and automation using AWS Certificate Manager and Venafi.
• Document operational procedures, runbooks, and support materials; drive improvements in process automation and risk reduction.
• Collaborate with development, accounting, InfoSec, and service desk teams to ensure robust platform operations.

Senior-level expertise in production support and operations for business-critical applications.

• Hands-on AWS cloud infrastructure management (EC2, S3, Lambda, VPCs, CloudWatch, Bastion hosts, Certificate Manager).
• Red Hat Enterprise Linux administration (package management, patching, system maintenance, troubleshooting).
• Proven experience with ServiceNow, GitLab or GitHub, Azure DevOps, alerting systems, and support ticket workflows.
• Strong background in user access management, MFA, Okta, vulnerability remediation, and compliance documentation.
• Excellent cross-functional communication and process documentation abilities in a regulated environment.

Preferred Skills

• Investment accounting or regulated financial services platform support experience.
• Knowledge of Snowflake, data pipelines, batch processing, and reporting integrations.
• Experience with global/multi-region AWS deployments, certificate automation, secrets management, Venafi.
• Familiarity with SAP S/4HANA, PostgreSQL, ETL workflows, S3 storage, file-based integrations.
• Exposure to ITIL-based support, change management, and operational risk controls.
• Proficiency in automation/scripting (shell, Python, GitLab CI/CD, infrastructure-as-code concepts).

Opportunity to work on a mission-critical, enterprise-scale financial platform.

• Career growth through hands-on problem solving, process improvement, and exposure to advanced cloud technologies.
• Collaborative, multi-disciplinary team environment with a focus on innovation and excellence.
• Flexible work arrangements and supportive leadership.
• Competitive contract compensation.