Digital Product Owner

We’re looking for a Digital Product Owner to join a fast-paced product and technology environment, helping shape and deliver digital products that make a real difference to customers and colleagues.

This is a role for someone who enjoys solving complex problems, working with data, and turning business needs into clear product outcomes. You’ll act as the voice of the customer, working closely with stakeholders, delivery teams and external technology partners to ensure the right solutions are prioritised and delivered.

You’ll be joining an organisation undergoing significant digital transformation, where product thinking, customer insight and data-driven decision making are at the heart of our approach.

• Owning and prioritising a product backlog, ensuring focus remains on delivering maximum customer and business value.
• Working with business stakeholders to understand reporting, operational and customer needs, translating them into actionable user stories and requirements.
• Using customer feedback, analytics and research to inform decisions and validate outcomes.
• Collaborating with Product Managers, Architects, Delivery Leads and third-party technology partners throughout the product lifecycle.
• Leading backlog refinement, sprint planning and other Agile ceremonies.
• Supporting user testing and continuous improvement activities to optimise product performance and user experience.
• Making data-driven decisions to guide priorities, measure success and identify opportunities.

We’re interested in hearing from Product Owners who have experience operating within large, complex organisations and are comfortable balancing multiple stakeholder priorities.

• Experience as a Product Owner or similar product-focused role within Agile, Scrum or SAFe environments.
• Strong backlog management and user story writing skills.
• The ability to gather business requirements and translate them into product solutions.
• Good understanding of data, analytics and using insights to shape decisions.
• Experience working with technical teams, architecture teams and external suppliers.
• Knowledge of tools such as Jira, Azure DevOps and Confluence.
• Experience of user testing, customer research and product analytics.
• Strong stakeholder management and communication skills.

• Confidence working in complex delivery environments with multiple dependencies.

• Experience of Agile at scale or SAFe.
• Familiarity with tools such as Amplitude, Miro or similar collaboration and analytics platforms.
• Experience supporting technology transformation, migrations or platform modernisation programmes.
• Understanding of AI tools and how they can support product delivery and decision making.
• Product experience in operational, logistics, customer service, utilities, telecoms or similarly complex environments.

This is an opportunity to play a key role in shaping digital products within a large-scale organisation undergoing significant transformation. You’ll work with experienced product, engineering and delivery teams, influence strategic priorities, and see the direct impact of your work on customers and operational performance.

If you’re passionate about customer-focused product development, enjoy working with data, and thrive in an Agile environment, we’d love to hear from you.

Competitive salary

Plus:

• Car allowance
• Healthcare
• Up to 18% annual bonus potential
• 25 days annual leave plus bank holidays rising with service
• Pension: access to the UK’s only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*, * Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance**
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years**
• Benefits Account - With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.

*Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service **Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview.

We are committed to transparency about our career opportunities and the qualities we value.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.