Oracle Technical Support Lead (WMS) - up to £95k Bonus

This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported., * Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS)

• Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions
• Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment
• Work closely with integration teams to investigate and resolve technical integration issues
• Deliver WMS components as part of scheduled service releases
• Implement configuration changes and fixes across Oracle WMS modules
• Support inbound warehouse processes and associated WMS configurations
• Support end to end outbound fulfilment processes
• Provide expertise across warehouse inventory control, optimisation and inventory visibility
• Support License Plate Number (LPN) management and associated warehouse processes
• Configure warehouse structures, operational rules and fulfilment processes
• Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems
• Take ownership of WMS incidents through investigation, resolution and closure
• Provide technical guidance to wider support, integration and business teams

Essential Skills & Experience for the Oracle Technical Support Lead - WMS:

• Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud
• Experience configuring and supporting inbound warehouse processes
• Strong understanding of end to end outbound fulfilment
• Experience with warehouse inventory control and optimisation
• Strong knowledge of LPN Management
• Experience with inventory visibility and control
• Ability to design and configure warehouse structures and operational rules
• Strong technical troubleshooting skills across Oracle WMS environments
• Experience supporting integrations and reporting within a WMS environment
• Ability to investigate and resolve complex production incidents
• Strong communication and stakeholder management skills

Desirable Skills for the Oracle Technical Support Lead - WMS:

• Oracle WMS API experience, including REST and SOAP APIs
• XML and JSON
• Knowledge of underlying Oracle WMS core tables
• SQL query development
• Oracle SCM knowledge
• Experience working across complex enterprise warehouse and supply chain environments