Technical Support Engineer

variety of IOT devices. * FAT testing of systems and solutions in our Manchester facility. * Commissioning support for our professional services team - This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats. * Provide remote technical support via service desk / telephone / OOH for field-based engineering teams. * Support platform / system / security upgrades on customer / hosted / maintained systems. * Maintain / Create documentation for systems and processes. Qualifications, Knowledge, Skill and Experience (Required to perform the job) Essential * Good understanding of IP Networking, switches, firewalls, routers and VPNs. * IT Support / helpdesk experience * Experience of Patching, System upgrades, Remote access support * Strong communication and a self-driven approach Desirable * Experience with FAT testing * Familiarity with SQL / Database technologies * Experience integrating platforms and systems * Active certifications in relevant Security / IT / Networking areas Personal Qualities * Self-motivated and proactive * Strong analytical and problem-solving mindset * Comfortable working in a dynamic, small-team environment * Holds a full UK driving licence and has access to own transport