Infrastructure Manager

Research Operations Leadership Communication Problem Solving Customer Service Critical Thinking Business Valuation Full Stack Development Call Center Experience Business Transformation Benefits Enrollment Processes, * Provide exceptional inbound telephonic customer service to health plan members, handling approximately 5070 calls per day during peak Open Enrollment season.

• Answer complex questions related to benefits, billing, enrollment, and other health plan inquiries with accuracy and professionalism.
• Own each member interaction from start to finish by providing end-to-end issue resolution and ensuring all concerns are fully addressed.
• Document all member interactions thoroughly, maintaining complete, accurate, and timely records in the appropriate systems.
• Treat all customers with respect and courtesy, consistently acting with the members best interests in mind.
• Utilize online tools, resources, and multiple applications efficiently to research information and resolve member issues.
• Resolve customer issues with a high degree of accuracy, ensuring timely follow-up and clear communication of outcomes.
• Assist members in complex situations by applying critical-thinking skills, problem-solving abilities, and clear explanations of complex information.
• Collaborate with team members to support one another in managing customer issues and sharing best practices.
• Maintain excellent attendance and reliability to support consistent service levels for members.
• Participate actively in remote meetings and training sessions, appearing on camera and engaging with facilitators and peers.
• Use all company-provided equipment, including headset and dual monitors, in accordance with security and performance expectations.

• High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement
• 2+ years of call center experience
• Customer Service experience in a Health Insurance related setting (highly preferred)
• Proficiency in MS Office applications, using multi-screen workstations, and using multiple applications simultaneously.
• Excellent verbal and written communication skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Leadership Data Entry Innovation Phlebotomy Reliability Photography Dermatology Microbiology Communication Team Oriented Detail Oriented Professionalism Microsoft Excel Clinical Trials Data Collection Customer Service Microsoft Office Informed Consent Office Equipment Clinical Research Safety Procedures Medical Assistance Setting Appointments Laboratory Equipment Organizational Skills Laboratory Experience Administrative Functions Engineering Design Process Process Driven Development Standard Operating Procedure Interpersonal Communications Good Clinical Practices (GCP), Machinery Fabrication Cleanliness Press Brake Punch Press Housekeeping Blueprinting Hydroforming Metal Forming Forklift Truck 5S Methodology Detail Oriented Lifting Ability Health Advocacy English Language Machine Controls Manual Dexterity Machine Operation Business Solutions Pressure Measurement Preventive Maintenance Continuous Development, Hyper-V Planning Licensing Operations Leadership Management Governance Scalability Reliability SAP S/4HANA SAP Security Communication Service Level Virtual Teams Microsoft 365 Accountability Cyber Security Cloud Services Virtualization Microsoft Azure Decision Making Access Controls Cost Management Customer Service Active Directory Asset Management SAP Applications Business Metrics Network Security Vendor Management Security Policies Technical Support Disaster Recovery Global Management Influencing Skills Cloud Technologies Performance Metric Business Valuation Personal Integrity Talent Development Service Management Business Objectives Business Continuity Technology Roadmaps Resource Allocation Succession Planning Endpoint Management Resilience Planning Microsoft SharePoint Lifecycle Management Performance Management Full Stack Development Operational Excellence Collaborative Software Hybrid Cloud Computing Relationship Management Business Transformation Manufacturing Operations Office 365 Exchange Online Infrastructure Architecture Continuous Improvement Process Troubleshooting (Problem Solving) Sarbanes-Oxley Act (SOX) Compliance General Data Protection Regulation (GDPR) Microsoft Intune (Mobile Device Management Software)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.