Field Service Cloud Optimizer / Architect / Technical Lead

We are seeking an experienced Salesforce Field Service Cloud (FSC) Optimizer / Architect / Technical Lead to lead the design, optimization, implementation, and transformation of Field Service Management solutions. The ideal candidate will combine deep Salesforce Field Service Cloud expertise with strong architecture, consulting, and technical leadership capabilities to drive operational excellence, scheduling optimization, workforce productivity, and superior customer experiences.

This role will work closely with business stakeholders, product owners, delivery teams, and enterprise architects to define scalable Field Service solutions and ensure successful implementation across complex enterprise environments.

Key Responsibilities

Solution Architecture & Design

• Design scalable and robust Salesforce Field Service Cloud solutions aligned with business objectives.
• Define end-to-end architecture covering Work Orders, Service Appointments, Scheduling Policies, Service Territories, Work Types, Service Resources, and Mobile Solutions.
• Establish integration architecture with CRM, ERP, Billing, Inventory, GIS, and third-party systems.
• Lead solution design workshops and architecture reviews.

Field Service Optimization

• Analyze current field service operations and identify optimization opportunities.
• Configure and optimize:
• Scheduling Policies
• Scheduling Objectives
• Resource Capacity Management
• Territory Management
• Dispatcher Console
• Appointment Bundling
• Crew Management
• Maintenance Plans
• Improve technician utilization, first-time fix rates, SLA adherence, and scheduling efficiency.

Technical Leadership

• Provide technical leadership to Salesforce developers, consultants, and administrators.
• Define development standards, best practices, and governance models.
• Conduct code reviews and solution reviews.
• Guide implementation teams throughout project lifecycle.

Integration & Development

• Design and oversee integrations using:
• REST APIs
• SOAP APIs
• Platform Events
• MuleSoft
• Middleware platforms
• Lead development involving:
• Apex
• Lightning Web Components (LWC)
• Flows
• Custom Components
• Mobile Enhancements

Stakeholder Management

• Engage with business and operations teams to understand service delivery challenges.
• Collaborate with service managers, dispatchers, technicians, and executive stakeholders.
• Translate business requirements into scalable technical solutions.

Governance & Best Practices

• Define Field Service Cloud governance frameworks.
• Drive adoption of Salesforce best practices.
• Ensure compliance with security, audit, and data governance requirements.
• Support release management and deployment processes.

Delivery & Transformation

• Lead large-scale Salesforce Field Service transformation initiatives.
• Provide roadmap recommendations and future-state architecture.
• Estimate effort, risks, and implementation strategies.
• Support pre-sales, RFP responses, and solution demonstrations when required.

• Salesforce Field Service Cloud (Lightning Scheduler / Field Service)
• Salesforce Service Cloud
• Salesforce Platform Architecture
• Salesforce Mobile Application
• Scheduling and Optimization Engine
• Service Territories & Capacity Planning

Technical Skills

• Apex
• Lightning Web Components (LWC)
• Visualforce (preferred)
• Salesforce Flow
• SOQL/SOSL
• Integration APIs
• Platform Events
• MuleSoft or Integration Platforms

Architecture Skills

• Enterprise Architecture
• Solution Architecture
• Integration Architecture
• Data Migration Strategy
• Security & Access Management
• Performance Optimization

Business Skills

• Field Service Operations
• Workforce Management
• Route Optimization
• Asset Management
• Customer Service Processes
• Service Lifecycle Management

Preferred Qualifications

• Salesforce Certified Field Service Consultant
• Salesforce Application Architect
• Salesforce System Architect
• Salesforce Platform Developer I & II
• Salesforce Administrator Certification
• MuleSoft Certification (preferred)

Desired Experience

• Experience implementing Salesforce Field Service Cloud for Telecom, Utilities, Manufacturing, Healthcare, or High-Tech industries.
• Hands-on experience with large-scale Field Service deployments.
• Experience handling multi-region service operations.
• Strong understanding of mobile workforce optimization and service management processes.

Key Performance Indicators (KPIs)

• Technician Utilization Improvement
• Reduction in Travel Time
• Increase in First-Time Fix Rate
• SLA Compliance Achievement
• Scheduling Efficiency Improvement
• Customer Satisfaction (CSAT) Enhancement
• Platform Adoption & Optimization Metrics

Soft Skills

• Executive-level communication
• Stakeholder management
• Consulting mindset
• Problem-solving and analytical thinking
• Team leadership and mentoring
• Presentation and workshop facilitation
• Strategic planning and decision-making, A seasoned Salesforce professional capable of acting as a Solution Architect, Optimization Consultant, and Technical Lead, with deep expertise in Salesforce Field Service Cloud, strong integration and architecture skills, and proven success delivering enterprise-scale field service transformation programs.

Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price., We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition

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