Salesforce Developer / Architect

Seeking an experienced Salesforce Developer / Architect to design, develop and support scalable Salesforce solutions. The role focuses on Service Cloud, Experience Cloud, Agentforce, Data Cloud and enterprise integrations, with strong hands-on development and architecture responsibilities., * Design and develop scalable Salesforce solutions, primarily across Service Cloud and Experience Cloud.

• Develop using Apex, Triggers, Batch Apex, LWC, Visualforce, SOQL/SOSL and Salesforce Flow.
• Build Service Console applications and automate customer-service workflows using Flow, Screen Flow and record-triggered/auto-launched flows.
• Design and implement Agentforce AI solutions using agents, Trust Layer, Prompt Templates and Flow.
• Leverage Salesforce Data Cloud for customer data unification and AI-driven solutions.
• Integrate Salesforce with Amazon Connect / AWS telephony for voice and customer-service experiences.
• Develop enterprise integrations using REST, SOAP, Bulk API, Streaming API, Change Data Capture and Platform Events.
• Support MuleSoft and ODS-related integrations.
• Translate business requirements into technical designs and scalable solutions.
• Perform code/design reviews, testing, debugging, deployment and production support.
• Work closely with architects, BAs, project managers, developers, business stakeholders and vendors.
• Provide technical guidance, effort estimation, troubleshooting and mentoring.

Salesforce.com, Salesforce.com, Cloud Computing, Architectural Design, Scalable System Development, Enterprise Data Integration, Customer Support/Service, Artificial Intelligence (AI) Agents, Customer/Client Research, Artificial Intelligence (AI), * Salesforce Development & Architecture

• Service Cloud & Experience Cloud
• Apex, Triggers, Batch Apex
• LWC & Visualforce
• SOQL & SOSL
• Salesforce Flow / Screen Flow
• Record-Triggered & Auto-Launched Flows
• Agentforce AI
• Agentforce Trust Layer & Prompt Templates
• Salesforce Data Cloud
• Amazon Connect / AWS Telephony
• REST / SOAP / Bulk API
• Streaming API / Change Data Capture / Platform Events
• MuleSoft / Enterprise Integrations
• Salesforce security, testing, deployment and architecture best practices
• Agile/Scrum experience

Nice to Have

• ODS integration experience
• Technical leadership / mentoring
• Experience estimation and resource planning
• Production troubleshooting and RCA
• CI/CD and release management
• Healthcare, HR or enterprise customer-service domain experience