BUSINESS INTELLIGENCE AND DATA ANALYTICS IN SERVICES

Some of these cookies are necessary and are used to help make our site work. With your consent, we will also use cookies to improve your experience, analyse site usage and assist in our marketing efforts. By clicking ‘Accept all’, you consent to our use of cookies., * Challenge students’ understanding of, and instil their responsibility towards, shaping a more sustainable future in aviation, emphasising sustainable practices and innovation in the airlines and airport industry

• Develop graduates who are independent, reflective thinkers and lifelong learners, ready to become successful, globally competitive leaders in the airline and airport management professions
• Emphasise the global nature of the airline and airport industry to foster respect for cultural diversity and develop awareness of international regulatory challenges and opportunities emanating therefrom
• Empower students with critical thinking skills and a comprehensive knowledge of the inter-relationships between different sectors of aviation and the capacity to influence future developments, strategies and policies
• Equip graduates with the ability to apply creativity and innovative thinking to solve complex problems in the global aviation industry, enhancing operational and strategic outcomes
• Inspire and motivate students to unlock their full potential, encouraging them to make a positive impact in the airline and airport industry and beyond
• Inspire future generations of aviation leaders, managers and entrepreneurs to innovate, challenge, and transform the airline and airport industry for the better, focusing on sustainability, customer satisfaction, and operational excellence
• Nurture students’ aspirations and intellect in aviation management through engaging elective modules led by leading academics, industry professionals, and researchers, focusing on emerging trends and challenges in the airline and airport industry
• Offer an in-depth understanding of airline and airport operations, management strategies, and the dynamics of the aviation industry, equipping students with professional and academic skills to become innovative leaders and change-makers in the aviation industry
• Prepare students for managerial and leadership roles within the airline and airport industry, or to pursue further academic study, by developing their knowledge and skills in aviation management, enhancing their agility, resourcefulness, and resilience
• Provide students with high-quality experiential learning opportunities through internships, simulations, and projects with airlines, airports, and related businesses, integrating research-led and practice-based education
• Shape graduates who possess refined soft skills, including effective communication, teamwork, and leadership abilities, essential for thriving in the collaborative and dynamic environment of the airline and airport industry, The School of Hospitality and Tourism Management develops graduates with strong Employability, Digital Capabilities, Global and Cultural Capabilities, Sustainability, Resourcefulness and Resilience. This programme builds these through aviation-focused knowledge, skills and experiences.

Digital capabilities prepare students to use key aviation technologies including AI, software and systems essential to airline and airport operations. Employability is enhanced through understanding global aviation regulations, industry dynamics, leadership, strategic thinking and professional networking.

Global and cultural capabilities are strengthened through intercultural teaching, case studies, scenario-based learning and insights from diverse guest speakers from the aviation and tourism sectors. Students learn to work in multicultural environments and navigate international regulations and cross-cultural communication.

Resourcefulness and resilience are developed through activities that build creative problem-solving, emotional intelligence and adaptability, reflecting the fast-paced, unpredictable aviation industry. Sustainability is embedded through study of environmental, social and economic responsibility, ethical decision-making and sustainable technologies.

Level 4 provides core aviation and management foundations. Levels 5 and 6 build toward specialist aviation subjects using industry case studies, simulations and applied projects. Modules are scaffolded so early service and management content supports advanced operational and strategic aviation learning.

Students benefit from study-skills support, personalised tutorials and aviation-focused seminars. Optional modules¿including Dissertation, Business Plan, Startup Ventures and Consultancy¿can be tailored to aviation themes. A subsidised Aviation Field Trip provides experiential learning.

Group assessments reflect aviation¿s collaborative nature, developing teamwork, leadership and negotiation. Research-led teaching ensures engagement with current industry issues and application of academic insight to real-world aviation challenges.

Quality assurance

The Regulations and Codes of Practice for taught programmes can be found at:

https://www.surrey.ac.uk/quality-enhancement-standards

Showcase coherent and detailed knowledge of airline and airport operations, regulations, and management practices sufficient to undertake managerial tasks at a professional level within the industry PT Ord, BSc (Hons) Demonstrate agile and resourceful application of relevant managerial and operational skills in the international airline and airport industry PT Ord, BSc (Hons) Critically evaluate and creatively use a range of digital technologies including AI to enhance operational efficiency, safety, customer service, crisis and problem-solving in airline and airport management CPT DipHE, Ord, BSc (Hons) Show a developed appreciation of and respect for diverse perspectives and cultural nuances, recognising their importance in the global context of airline and airport operations KC DipHE, Ord, BSc (Hons) Display a critical awareness of Global Challenges affecting the airline and airport industry KC CertHE, DipHE, Ord, BSc (Hons) Select, evaluate, and synthesise a wide range of academic and industry resources to inform and support evidence-based management practices in the aviation sector KC DipHE, Ord, BSc (Hons) Demonstrate effective decision-making skills in complex and unpredictable situations, utilising a strategic and analytical approach to problem-solving in airline and airport management. PT Ord, BSc (Hons) Display the qualities and transferable skills necessary to exercise initiative and personal responsibility in aviation employment, including leadership, teamwork, and ethical conduct PT CertHE, DipHE, Ord, BSc (Hons) Apply critical thinking skills and knowledge to understand the inter-relationships between various sub-sectors of the aviation industry and their stakeholders Ord, BSc (Hons) Devise and communicate innovative solutions to current challenges in airline and airport management, challenging conventional practices and contributing to industry advancement PT BSc (Hons) Engage with and debate current research and advanced professional practice at the forefront of airline and airport/aviation management, demonstrating a commitment to continuous learning and professional development KC Ord, BSc (Hons) Display independent and reflective thought necessary for continuing professional development in the dynamic and globally interconnected airline and airport industry PT Ord, BSc (Hons) Demonstrate systematic knowledge and understanding of issues related to Equality, Diversity, and Inclusion (EDI) and their significance in fostering an inclusive and equitable workplace in the aviation sector KPT BSc (Hons) Display an ability to accurately apply established and innovative techniques to create effective solutions to existing and emerging problems in airline and airport operations CP BSc (Hons) Communicate complex information, ideas, problems, and solutions effectively to both specialist and non-specialist audiences, including passengers, regulatory bodies, and industry stakeholders PT BSc (Hons), This Bachelor’s Degree (Honours) programme is studied full-time over three academic years, consisting of 360 credits (120 credits at FHEQ levels 4, 5 and 6). All modules are semester based and worth 15 credits with the exception of project, practice based and dissertation modules. Possible exit awards include:

• Bachelor’s Degree (Ordinary) (300 credits)
• Diploma of Higher Education (240 credits)
• Certificate of Higher Education (120 credits)

Full-time with PTY

This Bachelor’s Degree (Honours) programme is studied full-time over four academic years, consisting of 480 credits (120 credits at FHEQ levels 4, 5, 6 and the optional professional training year). All modules are semester based and worth 15 credits with the exception of project, practice based and dissertation modules. Possible exit awards include:

• Bachelor’s Degree (Ordinary) (300 credits)
• Diploma of Higher Education (240 credits)
• Certificate of Higher Education (120 credits)

Programme Adjustments (if applicable)

Professional Training Year (PTY) Y Placement(s) (study or work that are not part of PTY) N Clinical Placement(s) (that are not part of the PTY scheme) N Study exchange (Level 5) Y Dual degree N