Dynamics Developer

• Provide technical expertise in Microsoft Dynamics 365 Customer Engagement, with a strong focus on the Dynamics 365 Customer Service module.
• Customize, configure, develop, deploy, maintain, and support Microsoft Dynamics 365 solutions.
• Participate in requirements gathering, fit-gap analysis, solution design, configuration, implementation, testing, deployment, and ongoing support.
• Design and develop web-based and enterprise solutions using .NET, C#, SQL, Azure, Dynamics 365, Power Apps, Power Automate, Power Pages, and Dataverse.
• Troubleshoot and resolve technical issues related to Dynamics 365 and Power Platform applications.
• Document technical issues, resolutions, configurations, and implementation procedures.
• Collaborate with system administrators, developers, engineers, and other IT resources to implement fixes and enhancements.
• Apply Power Platform and Dynamics 365 development standards and best practices when implementing business solutions.
• Assist in defining and refining governance standards for the effective use of Dynamics 365 and the Power Platform.
• Develop technical and functional documentation, including requirements, recommendations, solution designs, technical analyses, and implementation documentation.
• Create mockups and prototypes based on business requirements.
• Evaluate available Power Platform capabilities and recommend solutions that effectively address business needs.
• Serve as a liaison between IT teams and business units to support requirements gathering, issue tracking, troubleshooting, and resolution.
• Help stakeholders determine when to use Dynamics 365, Power Apps, Power Automate, Power Pages, Dataverse, or alternative technologies.
• Identify efficient technical solutions and recommend alternatives based on business and technical requirements.
• Support continuous improvement of development processes, standards, procedures, and governance policies.
• Review existing processes and recommend improvements that better align technology solutions with organizational priorities.
• Participate in application support and on-call responsibilities when required.
• Support after-hours implementations, deployments, maintenance, or issue resolution as needed.

• Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement.
• Strong experience with the Dynamics 365 Customer Service module.
• Experience with Dynamics 365 customization, configuration, development, deployment, and support.
• Strong experience with the Microsoft Power Platform, including:
• Power Apps
• Power Automate
• Power Pages
• Microsoft Dataverse
• Development experience with C#, .NET, SQL, and Microsoft Azure.
• Experience designing and developing web components and enterprise applications.
• Strong troubleshooting and problem-solving experience within Dynamics 365 and Power Platform environments.
• Experience performing requirements analysis, fit-gap analysis, solution design, implementation, and testing.
• Understanding of Dynamics 365 and Power Platform licensing models.
• Experience developing technical documentation, solution recommendations, and implementation documentation.
• Knowledge of Power Platform governance, security, development standards, and best practices.

Preferred Qualifications

• Experience implementing DevOps practices for Microsoft Power Platform.
• Experience with Power Platform Pipelines and/or ALM Accelerator.
• Understanding of Application Lifecycle Management (ALM) for Dynamics 365 and Power Platform solutions.
• Experience supporting complex enterprise-level Microsoft environments.

Professional Skills

• Strong organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Ability to work effectively within a collaborative development and engineering team.
• Ability to independently manage complex technical assignments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in a fast-paced and rapidly changing environment.
• Ability to use experience and sound judgment to plan and accomplish project goals.
• Ability to review existing procedures and recommend, implement, or guide necessary improvements.
• Ability to work effectively in a remote environment while maintaining expected levels of communication, productivity, and technical support.
• Flexibility to participate in on-call and after-hours support when required.