Desktop Support Technician

Good knowledge and hands-on experience in Windows operating systems (Win XP, 7, 10 & 11) Should know PowerShell scripting to automate some of the key workstation activities Should know Self-Help & Self-Heal tools Knowledge is a must in MobileIron & Intune. The candidate should know about Patch deployment & package deployment. (SCCM). The candidate should know about writing scripts to configure the self-heal tool for the top volume. Candidate should know O365 administration & SharePoint (Cloud) Network investigation and troubleshooting Specific infrastructure support functions (ex., Backups, hardware repair) On-site hands for other IT support groups (ie, Networking and Computing Services). On-site administration of asset management responsibilities, including applying asset tags to new IT assets (typically servers & storage) and physical count/verification of IT assets located in supported data centers during annual asset inventory exercises. Systems administration functions (ex., monitoring, disk management, computer room maintenance, technical planning and consulting, System imaging and configuration) Good knowledge of encryption software (PGP & BitLocker) Knowledge of PKI Certificates and infrastructure.

Must-Have Frontline Support: call tracking queue, providing resolutions to end users by phone and through desk-side assistance, utilizing call tracking tools, a knowledge database, and adherence to standard, pre-defined support processes Good Experience in OS Troubleshooting (Windows, Linux & Unix) Good Hands-on Experience in IMAC activities Good Experience in Data Backup Techniques Knowledge of SCCM (Application installation, agent installation, Operating System deployment, etc.) Excellent communication skills Good customer handling skills