Solution Architect

1) Solution Architecture & Design (Primary Focus)

• Own solution-level architecture for specific initiatives across:

• eCommerce and digital experience platforms
• ERP systems (including Epicor P21 and NetSuite)
• CRM (Salesforce)
• Contact center (Genesys Cloud)
• Data, analytics, and AI-enabled workflows

Translate business requirements into end-to-end solution designs, including:

• Application architecture
• Integration patterns
• Data flows
• Non-functional requirements (security, scalability, performance)

Produce clear technical artifacts such as solution diagrams, sequence diagrams, and interface contracts that engineering teams can execute against.

2) Hands-On Delivery Support

• Partner closely with engineering teams throughout implementation:

• Participate in design reviews and code reviews
• Help resolve complex integration and architecture issues
• Ensure alignment between design intent and delivered solutions

Guide solutions from concept * build * production, ensuring quality and reliability.

Act as an escalation point for architecture decisions during delivery.

3) Integration & Platform Alignment

• Design modern, composable integrations using:

• API-first and event-driven patterns
• Service-based and microservices architectures

Ensure solutions align with client enterprise standards and target-state architecture while remaining pragmatic and delivery-focused.

Help modernize legacy and point-to-point integrations as part of solution delivery.

4) Cross-Functional Collaboration

• Work closely with:

• Product owners
• Engineering teams
• AI Architects and AI Engineers
• Data, DevOps, and Security partners

Clearly communicate architectural tradeoffs, risks, and constraints to both technical and non-technical stakeholders.

Support intake and estimation by providing technical input during planning and prioritization.

5) Standards, Quality & Documentation

• Contribute to architecture standards by providing feedback from real delivery experience.
• Maintain high-quality solution documentation and decision records.
• Ensure security-by-design, performance, and operational readiness are considered in all designs.

• 6+ years of experience in software engineering, solution architecture, or technical design roles.
• Strong experience designing and delivering end-to-end solutions in complex enterprise environments.

• Practical knowledge of:

• API and integration design
• Modern application architectures (monolith modernization, microservices)
• Cloud platforms (Azure preferred)

Experience working with enterprise systems such as ERP, CRM, contact center, or eCommerce platforms.

Ability to translate business needs into clear, implementable technical designs.

Strong communication skills across engineering and business stakeholders.

Preferred Qualifications

• Experience with Epicor P21, NetSuite, Salesforce, or Genesys Cloud.
• Exposure to data platforms, analytics, or AI-enabled solutions.
• Experience supporting multi-team or multi-vendor delivery initiatives.
• Background in distribution, supply chain, pricing, or digital commerce domains.