Applications Specialist

• First point of contact in providing technical assistance for incoming requests and issues that may arrive via emails, chat, phone calls, in-person, or the company’s ticketing system
• Ensure all support requests are logged and categorized in our ticketing system even when they are not submitted natively
• Perform daily tasks and run audit reports to support and maintain day-to-day operations
• Create, manage, and maintain user licenses and access permissions across multiple platforms
• Basic troubleshooting: password resets, account access, along with other common software problems
• Create, manage, and maintain user licenses and access permissions across multiple platforms
• Remain up to date on update releases including new functionality and changes that may impact our systems
• Create validation rules to prevent user error
• Assist end users in creating or editing reports, dashboards, or list views
• Provide testing and QA support as needed
• Assist in documenting existing processes and workflows to strengthen institutional knowledge
• Perform other duties as assigned

• Bachelor’s Degree or equivalent
• Minimum of one year experience in a help desk role
• Advanced knowledge of Excel
• Salesforce Administrator Certification or experience with its third party apps- such as Tableau, Form Assembly, Conga, or Jitterbit- is a plus
• Experience in Jira or FreshService a plus
• Excellent time management, verbal and written communication, organizational, analytical, and problem-solving skills required
• A dependable team player with business maturity, enthusiasm, and a positive attitude

• $24.00/ hourly
• Health, Dental, Vision, and 401 (k)
• Paid Time Off, including Sick/Safe Time
• A dynamic and challenging work environment with opportunities for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer