AV & End User Support Engineer

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• Own conference room AV setup, daily readiness, and break/fix support across all meeting spaces \n

• Support and troubleshoot Zoom, WebEx, and Logitech conferencing hardware, including cameras, codecs, mics, and touch panels \n

• Lead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshes \n

• Provide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office calls \n

• Manage and troubleshoot Sedna for meeting room scheduling and AV coordination \n

• Partner with global IT and facilities teams to keep AV standards consistent across all office locations \n

• Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency \n

• Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone) \n

• Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems \n

• Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution \n

• Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments \n

• Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management \n

• Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices \n

• Hands-on experience with conference room AV hardware, including Logitech Rally/MeetUp systems, cameras, codecs, and touch panels \n

• Experience configuring, supporting, and troubleshooting Zoom Rooms and WebEx Room devices, including firmware updates \n

• Experience leading AV installs, room builds, and special AV projects end to end \n

• Experience supporting live, high visibility global meetings and executive level AV needs with a zero downtime mindset \n

• Experience with Sedna or similar meeting room scheduling and AV coordination platforms \n

• Bachelor’s degree (BS/BA) and/or 5+ years of relevant technical support experience preferred \n

• Proven experience delivering white-glove support to senior leadership and VIP users in high availability environments with a zero downtime mindset \n

• Strong expertise troubleshooting desktop hardware, peripherals, and printers \n

• Extensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environments \n

• Deep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivity \n

• Proficiency supporting Microsoft Windows 10/11 operating systems \n

• Advanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins) \n

• Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networking \n

• Demonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-through \n

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide.

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With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time AV & End User Support Engineer.