AV & End User Support Engineer

Provide senior-level support and escalation coverage for AV, conferencing, collaboration, and end-user technology issues. \n

Step in as needed to support broader end-user and operations functions including computer imaging, workstation deployments, monitor setup, peripherals, hardware swaps, and general IT troubleshooting. \n

Support special projects and broader end-user technology initiatives, approximately 20% of the role. \n

Partner closely with AV, end-user support, infrastructure, engineering teams, vendors, integrators, and MSP resources. \n

Support and troubleshoot enterprise-grade Unified Communications endpoints including Zoom Rooms and Logitech endpoints, with working knowledge of AV&C platforms such as Q-SYS. \n

Troubleshoot audio/video signal flow, cameras, displays, control systems, and AV-over-IP environments, escalating highly complex issues when appropriate. \n

Support audio mixer boards, DSPs, microphones, PTZ cameras, camera/video switchers, LED walls, and executive meeting spaces. \n

Diagnose network-related AV issues involving TCP/IP, VLANs, DHCP, DNS, QoS, and general connectivity. \n

Provide hands-on technical support for executive meetings, events, interviews, and other high-visibility business functions. \n, * Hands-on experience supporting end-user technology including computers, monitors, peripherals, workstation setup, imaging, and general desktop support. \n

Comfortable supporting AV escalations while also moving into broader day-to-day IT support as business needs shift. \n

Experience supporting executive-facing, event-driven, or highly visible corporate environments. \n

Strong senior-level enterprise AV support experience, with exposure to Tier 3 troubleshooting and escalations. \n

Strong working experience with Zoom Rooms and familiarity with Zoom administration. \n

Hands-on experience with Logitech environments and working knowledge of Logitech Sync and Q-SYS. \n

Solid understanding of AV signal flow and AV-over-IP concepts. \n

Working experience with professional audio, DSPs, cameras, and video switching. \n

Strong networking fundamentals and the ability to quickly isolate AV, platform, network, and endpoint issues.