Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Azure Codecs Microsoft Dynamics Routing

Requirements

• We are seeking an experienced Enterprise Telephony Engineer to design, configure, test, and support the telephony infrastructure supporting a Microsoft Dynamics 365 Contact Center implementation. The engineer will have strong experience with Microsoft Teams Direct Routing, Session Border Controllers (SBCs), SIP, carrier integrations, toll-free services, and contact-center voice routing. Experience supporting high-volume public-facing contact centers, particularly in tolling, transportation, utilities, government, or financial services, is highly desirable., * 5+ years of enterprise voice, unified communications, or contact-center telephony experience.
• Hands-on experience implementing Microsoft Teams Direct Routing.
• Strong working knowledge of SIP, RTP, codecs, DTMF, TLS, and enterprise voice routing.
• Hands-on experience configuring and troubleshooting enterprise SBCs.
• Experience working with telecom carriers and SIP trunk providers.
• Experience troubleshooting complex call-routing and media issues using SBC logs and SIP/network tracing tools.
• Experience supporting production contact centers where voice availability is business critical.

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Apply on www.dice.com

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