Desktop Support Specialist (MDM / Active Directory / PowerShell)

The consultant for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency’s business needs.

? Taking care of level 2 tickets (and level 1 when necessary, ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner. ? Utilize PowerShell scripting to maximize productivity of platform management. ? Administer corporate mobile device management solution. ? Maintain platform security and compliance in alignment with agency’s cyber security program to protect data. ? Test Group Policies and updates for endpoint OS. ? Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components. ? Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability. ? Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes. ? Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination. ? Monitor, measure, and test current/new infrastructure products and services. ? Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability. ? Monitor, measure, and test current/new infrastructure products and services. ? Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations. ? Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. ? Use of remote access technologies (VPN, terminal services) ? Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise.

Mandatory Qualifications: ? Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

? 36 Months experience in the field of Desktop Support ? 36 Months experience with technical approaches in design, build testing, and debugging problems. ? 36 Months experience in mobile device management (MDM) solutions. ? 36 Months experience with Active Directory group policy standards ? 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.). ? 36 Months of Windows 7 & 10 experience including 64 bit operating systems. ? 36 Months of scripting language experience - Power Shell preferred ? 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client-based security hardening. ? 36 Months of experience with Window image deployment using MDT. ? 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing. ? 36 Months active Directory management experience ? 36 Months experience with cyber security best practices and compliance ? 36 Months experience with Intel workstation hardware and operating systems ? 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues. ? 36 Months of engineering experience: research, analysis, planning and implementation. ? Certifications relevant to MS Windows.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.