ON-SITE - Desktop Support

Detailed Job Description: The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency’s business needs.

• 36 Months experience in the field of Desktop Support

• 36 Months experience with technical approaches in design, build testing, and debugging problems.

• 36 Months experience in mobile device management (MDM) solutions.

• 36 Months experience with Active Directory group policy standards

• 36 Months experience with Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc).

• 36 Months of Windows 7 & 10 experience including 64 bit operating systems.

• 36 Months of scripting language experience - Power Shell preferred

• 36 Months of experience with client-based security management tools including anti-virus, PKI, HDD encryption, and general client based security hardening.

• 36 Months of experience with Window image deployment using MDT.

• 36 Months experience with advanced troubleshooting and support for VPN, 2 Factor Authentication, and network printing.

• 36 Months active Directory management experience

• 36 Months experience with cyber security best practices and compliance

• 36 Months experience with Intel workstation hardware and operating systems

• 36 Months of experience of analytical and problem-solving abilities dealing with hardware and software issues.

• 36 Months of engineer experience: research, analysis, planning and implementation.

• Certifications relevant to MS Windows