3rd Line Engineer
VIQU Ltd
Brierley Hill, UK
6 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£40,000.0 - £45,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Artificial Intelligence
Microsoft Azure
Microsoft Online Services
Dynamic Host Configuration Protocol
Domain Name System (DNS)
Hyper-V
Microsoft Software
Windows Servers
Microsoft SharePoint
TCP/IP
+7 more
Transmission Control Protocol (TCP)
Virtualization Technology
VMware Virtualization
Computer Network Technologies
Software Troubleshooting
Firewalls (Computer Science)
Vmware
Job description
- Act as a key 3rd Line escalation point for the support team
- Take ownership of complex technical issues and major incidents
- Troubleshoot and resolve issues across customer Microsoft environments
- Support and maintain Microsoft 365 environments across a range of customers
- Provide technical guidance to the wider support team
- Build strong relationships with key customers and act as a senior technical contact
- Support customer onboarding, handovers and technical meetings
- Get involved in wider projects and technical improvements alongside BAU support
- Contribute to the development of AI, automation and Microsoft cloud services
- Identify opportunities to improve customer environments and internal processes
Requirements
- Strong 3rd Line IT support experience, ideally within an MSP or customer-focused IT environment
- Strong hands-on Microsoft 365 experience, particularly Exchange Online and SharePoint
- Good understanding of Microsoft cloud technologies and the wider M365 ecosystem
- Strong troubleshooting and problem-solving ability across Microsoft environments
- Good knowledge of Active Directory and Windows Server
- Good understanding of core networking technologies including DNS, DHCP and TCP/IP
- Experience supporting multiple customer environments would be highly advantageous
- Strong communication skills with the confidence to work directly with customers
- Able to operate effectively as a technical escalation point and support less experienced engineers
- Comfortable working across different technologies and getting involved outside of a narrow technical specialism
- An interest in AI, automation and emerging Microsoft technologies would be advantageous
- Genuine ambition to continue developing technically and take on greater responsibility, * Active Directory (Line)
- Hyper-V & VMware Virtualization
- Infrastructure Management
- Microsoft Azure (Line)
- Microsoft Windows OS (Win)
- Networking Skills (Wan)
- Next-Generation Firewalls
- Problem Solving (Process)
- VMware Administration and Virtualization
- Windows Server Administration (Tcp)
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