It Service Desk Analyst L1 (Information Technology)
Essential Employment
Chichester, UK
11 days ago
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Role details
Contract type
Temporary contract
Employment type
Part-time / full-time
Experience level
Starter
Experience required
1 year minimum
Compensation
£34,549.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Issue Tracking Systems
Microsoft SharePoint
Job description
Are you looking to grow your IT career within a large-scale enterprise environment? We’re seeking an IT Service Desk Analyst to join a busy and supportive team providing first-line IT support to thousands of users.
You’ll be the first point of contact for IT queries, troubleshooting issues across Microsoft 365, Active Directory, hardware, software, mobile devices and networking. You’ll work closely with technical teams to ensure a high level of customer service and efficient resolution of incidents.
Requirements
- 1-2 years’ experience in an IT Service Desk, Helpdesk or Technical Support role
- Knowledge of Microsoft 365, Active Directory, SharePoint and Exchange
- Strong customer service and communication skills
- Experience using ITSM/ticketing systems
- A proactive approach to problem-solving
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on www.jobs.service.gov.uk
Prepare application
- Draft this with your agent
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