Technology Programs Associate

The Technology Programs Associate provides tier 1 and specialized hardware and software support for College of Law faculty, staff and students. Collaborates with fellow College of Law team members and with NU ITS service managers to provide timely, high-quality technology services and support campus IT initiatives. Develops and leads separate College of Law technology initiatives surrounding data security and artificial intelligence. Must be able to quickly become familiar with University systems and services. Must be able to work under pressure and time constraints in a professional office setting., 1. * Please detail your hands-on experience providing IT support and experience working in any role which involves customer service, including years of experience. (Open Ended Question)

1. • Please detail your proficiency in the use of Microsoft Office and Adobe Acrobat. (Open Ended Question)
2. • Please explain your knowledge level of cybersecurity practices and artificial intelligence. (Open Ended Question)
3. • Please describe your knowledge of and experience with various computer architectures and their respective operating systems. (Open Ended Question)

Required Documents

• Associate’s degree in a technology or computing-related field and at least six (6) months of hands-on experience providing IT support and at least one year of experience working in any role which involves customer service.
• Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year-for-year basis.
• Proficient use of Microsoft Office and Adobe Acrobat; education/experience considered.
• Advanced knowledge of cybersecurity practices and artificial intelligence.
• Ability to diagnose and resolve technical issues, utilizing an understanding of technical principles that align with University policies.
• Knowledge and experience of various computer architectures and their respective operating systems., * Bachelor’s degree in a technology or computing-related field.
• Two years of hands-on experience providing IT support including direct user support.
• Two years of experience administering and supporting Windows and MacOS operating systems.
• Experience with wired and wireless IP-based networking.
• Experience with SCCM, Active Directory, and Group Policies, and with JAMF or using macOS in a domain-joined environment.
• Experience with client management tools.
• Knowledge of IT security best practices, user security, and cloud storage services.
• CompTIA A+, HDI DST, and OEM hardware repair certifications (HP, Apple, Dell) are desirable.

Pre-Placement Driving Record Review Required No Physical Required No Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No Criminal History Background Check Required Yes

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match, Posted Salary $21.60/hr minimum

At the University of Nebraska-Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and certified as a Family Friendly Workplace. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.