Desktop Support Specialist

Deliver world-class IT support to onsite and remote executives

Independently resolve complex, break/fix issues in person or via telephone

Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

Setup and monitor high-priority executive meetings utilizing collaboration and AV services

Provide technical support to Office Services as needed

Provide recommendations regarding new technologies to better support all executives, and users

Perform regular walkthroughs to provide proactive support to high visible individuals

Acts as a resource for IT projects and initiatives in other functional areas as needed

Receive and respond to incoming support requests in a timely manner including off hours

Follow set procedures for logging, reporting, and statistically monitoring desktop operations

Set reasonable expectations that can be counted on

Present the facts transparently to promote collaborative solutions

Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role)

2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.

2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)

2+ years’ experience in business communication platforms such as messaging, video conferencing,

OSS Tech is responsible for providing support to staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers, scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills., Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills with a focus on executive level support

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Flexibility to be on call during off hours and weekends

Ability to research and test new technologies and solutions

Time management and organizational skills

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.