Desktop Support Specialist

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Excellent time management skills
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.