Desktop Support Analyst

Desktop Support Analysts are responsible for providing technical assistance with computer hardware and software to Kokosing team members. * They are also responsible for processing work orders, email, and phone calls. * They will support Microsoft Windows 10/11 desktops, laptops, software, printers, scanners, basic network issues, mobile devices (Android/iOS), and other assorted technology.

2 to 5 years of experience as a support technician Strong understanding of: o Microsoft Windows 10/11 o Microsoft Office Software o Computer hardware o Computer peripherals o Microsoft System Center Configuration Manager o ServiceNow o Printers o Basic Networking Concepts o Basic Identity and Access Management (MS Active Directory) o Mobile Devices o Excellent communicator o Problem solver o Accurate record and documentation keeper o Team player mentality -