Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$218,400.0 - $249,600.0

Working hours

Regular working hours

Job source

www.disabledperson.com

Tech stack

Microsoft Access Configuration Management Databases Cyber Security Enterprise Software Applications Technical Debt Servicenow

Job description

• Take overall ownership of the ServiceNow platform, with roughly 70% of your time focused on platform leadership, governance and delivery oversight
• Build and manage the ServiceNow roadmap, aligning investment and priorities with changing business requirements
• Own the backlog and demand process, turning stakeholder requirements into clear priorities and achievable platform improvements
• Manage the relationship with the external Systems Integrator, reviewing and challenging solution designs, estimates, delivery plans and technical approaches
• Ensure the business retains strong internal platform knowledge, documentation and governance rather than becoming overly dependent on external partners
• Oversee releases, testing, upgrades, platform maintenance and change activity across the ServiceNow environment
• Work directly with stakeholders across IT, Security, Infrastructure, Enterprise Applications and wider business functions to improve processes and platform adoption
• Continue developing existing ITSM and CSM capabilities while identifying opportunities to expand ServiceNow across the organisation
• Help improve employee onboarding and other internal workflows through automation and better use of the platform
• Assess future modules and capabilities, with Integrated Risk Management (IRM) among the next areas being considered
• Keep approximately 30% of the role technically focused, stepping into administration or configuration where needed while the SI handles the majority of development work
• Improve reporting, dashboards and KPIs to give leadership greater visibility over platform performance, adoption, demand and delivery
• Maintain strong controls around integrations, access, data quality, technical debt and platform customisation, * 40-hour-per-week contract with the opportunity to make an immediate impact.
• Ownership of a ServiceNow platform that is still relatively early in its maturity, giving you genuine influence over how it develops
• A broad remit spanning platform strategy, governance, vendor management, stakeholder engagement and technical oversight
• The chance to take ServiceNow beyond its current core use cases and support wider adoption across the business
• Exposure to an evolving roadmap covering areas such as IRM, HR Service Delivery, Security Operations, AI enablement and further workflow automation
• Potential for contract extension or conversion into a permanent position as the platform roadmap develops

Requirements

• 5+ years of ServiceNow experience across platform management, product ownership, administration, business analysis or consulting
• Experience taking meaningful ownership of a ServiceNow environment, ideally within an enterprise organisation
• Strong ServiceNow governance and roadmap experience, with the confidence to balance strategic platform decisions with day-to-day delivery
• Proven experience managing a ServiceNow SI or implementation partner, including the technical understanding to challenge designs, estimates and proposed solutions
• Strong knowledge of ITSM and CSM, with broader exposure to areas such as CMDB/CSDM, ITOM, ITAM, Service Catalog, workflow automation or Performance Analytics beneficial
• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Implementation Specialist certifications across ITSM and CSM
• Strong understanding of ITIL principles; ITIL Foundation certification would be beneficial
• Ability to gather business requirements, lead stakeholder conversations and translate competing priorities into a structured platform backlog
• Comfortable being hands-on when required rather than operating solely at management level
• IRM experience would be particularly useful as the platform moves into its next phase of development
• Experience working in enterprise environments preferred, although strong consulting or high-growth/scale-up experience will also be considered

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