IT Support & Tradeshow Technology Specialist

Help Desk & IT Support

• Provide Tier 1 and Tier 2 support for hardware, software, printers, Microsoft 365, user accounts, mobile devices, and network connectivity.
• Own tickets through resolution, maintain clear notes, and escalate complex issues appropriately.
• Support onboarding, workstation deployment, equipment setup, inventory, and access requests.
• Troubleshoot Windows and OSX devices, common business applications, VPN, wireless, and peripheral issues.
• Deliver responsive, professional customer service to technical and non-technical users.
• Create and maintain SOPs, technical documentation, and repeatable support processes.

Trade Show Technology

• Serve as the primary IT resource for company tradeshows and showroom events.
• Installs, tests, and operates audio and video equipment for live events, meetings, or permanent installations.
• Scheduled travel to the event locations located in Las Vegas, Dallas, and High Point, NC.
• Coordinate with showroom ISPs and venue technology teams to confirm reliable internet and network connectivity.
• Provide direct, responsive onsite technical support to sales staff, executives, and other attendees throughout each event.
• Set up and support technology used for executive meetings, sales presentations, walkthroughs, and scheduled events.
• Support computers, printers, scanners, TVs, presentation equipment, applications, and event systems onsite.
• Maintain tradeshow checklists, inventory, vendor contacts, and post-event documentation., Disclaimer: This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required. Employees may be asked to perform other duties as needed.

We are seeking a well-rounded, customer-focused IT Support & Tradeshow Technology Specialist to provide Tier 2 end-user support while owning the technology operations for the company’s tradeshows. This dual-role position requires strong troubleshooting, communication, and organizational skills, A/V experience, and the ability to work independently in both office and live-event environments., * 3+ years of Help Desk, desktop support, or IT-related experience.

• Strong customer service, written communication, and troubleshooting skills.
• Attention to detail and able to take ownership.
• Working knowledge of Windows, OSX, Microsoft 365, hardware, printers, networking, VPN, and wireless support.
• Ability to travel to multiple annual tradeshows, work extended event hours, and operate independently under time-sensitive conditions.
• Strong organization, ownership, follow-through, and vendor coordination skills.
• Ability to travel domestically to trade shows approximately 20% annually.
• Ability to reliably commute to Wappingers Falls, NY 12590.
• US citizen or permanent resident (no Visa sponsorship available).

Preferred Qualifications:

• CompTIA A+, Network+, Microsoft, or equivalent certifications.
• Experience supporting tradeshows, showrooms, conferences, retail events, or other live environments.
• Experience coordinating with ISPs, venue IT teams, or technology vendors.
• Familiarity with scanners, label printing, presentation systems, or sales/event applications., Ability to work in a Distribution Center environment with varying temperatures and noise.

Our compensation package includes:

• Single medical insurance
• Life insurance
• Long-term disability
• Vacation, sick, and holiday pay program
• 401 (k) retirement plan with employer match

Hudson Valley Lighting Group is a worldwide leader in the design, manufacturing, and omnichannel distribution of decorative and architectural lighting fixtures, encompassing six brands: Hudson Valley Lighting, Mitzi, Troy, Corbett, CSL, and Sonneman (on behalf of Hudson Valley Lighting, Inc., Troy-CSL, Inc. and SN Modern, LLC). As the one-stop shop for the most comprehensive selection of lighting, HVLG seeks to inspire and support our customers in their pursuit to achieve a home that perfectly reflects their clients. HVLG takes a designer-forward approach to the light-purchasing process - making the experience more inspiring, exciting, and inviting. At HVLG, we believe that great lighting has the power to elevate any space and enrich people’s lives - and it’s that guiding philosophy that ties our family of brands together.