Campus Technology Specialist

End-User Support

• Provide on-site support for Windows and macOS devices.
• Troubleshoot printers, peripherals, docking stations, and mobile devices.
• Respond to and resolve ServiceNow incidents and service requests.
• Deliver professional, customer-focused support to staff at all levels of the organization.
• Support audiovisual and conferencing technologies in office and meeting environments.

Hardware & Device Lifecycle Support

• Receive, configure, deploy, and refresh laptops, desktops, and mobile devices.
• Maintain accurate device records within the established inventory system.
• Support device retirement and lifecycle processes according to internal standards.
• Assist with endpoint management tools and device compliance processes.

Software & Account Support

• Support common enterprise applications and productivity tools.
• Assist with basic account administration in Active Directory and Microsoft 365.

• Troubleshoot access, authentication, and endpoint-related issues.

• Escalate complex system-level issues appropriately while maintaining ownership of the ticket lifecycle.

Network & Connectivity Support

• Perform basic physical networking tasks, including patching, port verification, and cable management.
• Troubleshoot wired and wireless connectivity issues.
• Coordinate with infrastructure teams when advanced network intervention is required.

Rotational Coverage

• Participate in a rotational schedule for evening, weekend, and holiday coverage.
• Support critical campus operations and events during extended hours as needed.

This role is rooted in execution, reliability, and technical curiosity. It requires someone who is energized by solving problems in real time, comfortable working in a fast-moving environment, and motivated to continuously learn and improve. The Specialist supports hardware, software, networking, and end-user systems across Lincoln Center’s offices and venues, contributing to a stable, responsive, and service-oriented technology presence., Required

• 2-5 years of hands-on IT support experience in a professional environment.
• Strong troubleshooting skills across Windows and macOS platforms.
• Experience supporting printers, mobile devices, and conferencing tools.
• Familiarity with Active Directory and Microsoft 365.
• Experience working within a ticketing system (ServiceNow preferred).
• Comfort working fully on-site in a dynamic, high-visibility environment.
• Ability to prioritize effectively and remain calm under pressure.

Preferred

• CompTIA Network+ certification (or actively pursuing).

• Experience with endpoint management tools (e.g., Intune, Jamf).

• Basic networking knowledge (TCP/IP, DNS, physical networking fundamentals).
• Experience supporting environments with live events or high operational tempo., * CompTIA A+ or equivalent certification.
• Experience with structured IT service management frameworks, such as ITIL.

Lincoln Center for the Performing Arts, Inc. (LCPA) is a cultural and civic cornerstone of New York City. We believe the arts play an important role in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We invite you to consider joining our talented, multi-faceted team.

We are:

1. The manager of the 16-acre Lincoln Center campus * We are one of eleven amazing resident arts organizations

2. A leading Arts Presenter. * We curate numerous programs and performances, showcasing music, dance, and more

3. An Education Hub. * We have reached 20 million students, educators, principals, and community members

Who are our people?

LCPA is a team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.

Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - “The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center.”

We welcome applicants from all sectors who agilely solve problems, show up as they are, and can’t stop innovating.

What’s the news?

Recent and Upcoming Programming

• Lincoln Center Reveals 25/26 Season Featuring Jeanine Tesori as Visionary Artist
• Kyle Abraham’s 20 Years of Urgency at Lincoln Center Rose Theatre

Campus Happenings

• Lincoln Center Gets $50 Million Gift to Promote Contemporary Dance
• The new JFK terminal will show iconic artworks from MoMA, the Met and Lincoln Center