System Administrator, TG-02-0063

Cyber B.A.T. is seeking a System Administrator to support mission-critical IT systems and infrastructure. This role will provide Tier 1/Tier 2 support, troubleshoot and maintain UNIX and Windows environments, and optimize system reliability and performance .

What You’ll Do

• Provide implementation, troubleshooting, and maintenance support for IT systems.
• Manage daily configuration and operation of IT systems and infrastructure.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Provide technical assistance to users accessing and utilizing IT systems.
• Support day-to-day IT operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices.
• Provide support for the escalation and communication of ticket status to agency management and internal customers.
• Provide support for dispatch system and hardware issues and remain involved throughout the resolution process.
• Configure and manage UNIX and Windows operating systems and install/load operating system software.
• Troubleshoot operating systems and network components while maintaining system integrity and reliability.
• Implement operating system enhancements to improve system reliability and performance.
• Optimize system operations and resource utilization.
• Perform system capacity analysis and planning.
• Provide in-depth troubleshooting and problem-solving for complex IT systems.
• Provide detailed analysis and feedback to agency management and internal customers on escalated tickets.

• This position requires an active TS/SCI w/polygraph clearance
• Bachelor’s degree: 10 years of relevant experience required OR
• High school diploma: 15 years of relevant experience required
• Certification: Information Assurance Technical (IAT) Level II certification required.

Bonus Points If You:

• Love solving difficult technical challenges
• Enjoy collaborating and sharing knowledge
• Like working where your voice actually matters
• Appreciate a culture that celebrates wins and supports growth

• Employee ownership opportunities - every employee has equity in our success
• Annual company retreats (yes… actual destinations)
• 5 weeks PTO + flexible work environment
• Employer-paid medical and dental for employees and dependents
• Up to 10% 401(k)/profit sharing contribution (no match required)
• Monthly happy hours and team events
• Referral bonuses
• Opportunity to make visible impact without getting lost in a giant organization

At Cyber B.A.T., we believe in one simple idea: Take care of those that take care of you.

We’re a Service-Disabled Veteran-Owned Small Business delivering engineering, cybersecurity, software, systems, and mission-focused consulting solutions to government customers and industry partners. We combine the impact and innovation of a growing company with the culture and flexibility of a close-knit team.

When you join Cyber B.A.T., you’re not just taking a job, you’re helping solve meaningful challenges alongside people who value collaboration, technical excellence, and having fun while doing it.