System Administrator, NK-03-0004

Cyber B.A.T. is seeking a Senior System Administrator is responsible for administering, maintaining, and optimizing enterprise IT systems while providing advanced technical support across complex computing environments. This role serves as a technical leader, supporting system architecture, resolving complex infrastructure issues, and ensuring the reliability, security, and performance of mission-critical systems.

What You’ll Do

• Provide implementation, troubleshooting, and maintenance support for enterprise IT systems.
• Manage the day-to-day configuration, administration, and operation of IT systems.
• Provide Tier 1 (Help Desk) support by identifying, diagnosing, and resolving technical issues.
• Provide Tier 2 (Escalation) support for advanced technical problems and system outages.
• Assist users with accessing, utilizing, and troubleshooting IT systems and applications.
• Monitor, maintain, and support client, server, storage, network, and mobile device environments.
• Perform day-to-day system operations, maintenance, and problem resolution across enterprise infrastructure.
• Escalate issues appropriately and communicate system status to agency management and internal customers.
• Optimize system performance and resource utilization through capacity planning and performance analysis.
• Perform advanced troubleshooting, root cause analysis, and resolution of complex IT system issues.
• Provide detailed technical analysis, recommendations, and feedback for escalated service requests.
• Support dispatch systems and coordinate the resolution of hardware-related issues.
• Configure, administer, and maintain Linux, UNIX, and Windows operating systems.
• Install, configure, upgrade, and maintain operating system software.
• Maintain the integrity, availability, and security of operating systems and network components.
• Implement operating system enhancements to improve system reliability and overall performance.
• Support the design and implementation of enterprise systems, mission architecture, and associated hardware solutions.
• Apply knowledge of Service-Oriented Architecture (SOA) to support system administration and infrastructure integration.
• Analyze and resolve complex issues involving server hardware, enterprise applications, and software integration.
• Collaborate with technical teams to ensure systems meet operational and mission requirements.

Systems Administration/Management, Small Business, Internet Security, Government, Consulting, Disability Accommodations, Computer Systems, Technical Leadership, Information Technology & Information Systems, System Architecture, * Active TS/SCI Clearance with a current Maryland Polygraph

• Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity.
• Experience providing Tier 1 (Help Desk) and Tier 2 technical support in enterprise environments.
• Extensive experience administering Linux, UNIX, and Windows operating systems.
• Strong troubleshooting and root cause analysis skills for complex IT infrastructure issues.
• Experience supporting client/server, storage, network, and mobile device environments.
• Experience monitoring system performance, conducting capacity planning, and optimizing resource utilization.
• Knowledge of enterprise systems architecture and mission infrastructure design.
• Working knowledge of Service-Oriented Architecture (SOA) and system administration interdependencies.
• Experience integrating server hardware, enterprise applications, and software solutions.
• Strong understanding of operating system administration, network configuration, and infrastructure management.
• Excellent analytical, communication, and customer support skills.
• Ability to support mission-critical systems in secure enterprise or government environments.
• DoD 8570 IAT Level II certification is required.
• Bachelor’s degree in a technical discipline and five (5) years of System Administrator experience supporting programs and contracts of similar scope, type, and complexity.
• Ten (10) years of System Administrator experience may be substituted in lieu of a Bachelor’s degree.

Bonus Points If You:

• Love solving difficult technical challenges
• Enjoy collaborating and sharing knowledge
• Like working where your voice actually matters
• Appreciate a culture that celebrates wins and supports growth

• Employee ownership opportunities - every employee has equity in our success
• Annual company retreats (yes… actual destinations)
• 11 Holidays and 3 - 5 Weeks Additional PTO+ flexible work environment
• Employer-paid medical and dental for employees and dependents
• Up to 10% 401(k)/profit sharing contribution (no match required)
• Monthly happy hours and team events
• Referral bonuses
• Opportunity to make visible impact without getting lost in a giant organization

At Cyber B.A.T., we believe in one simple idea: Take care of those that take care of you.

We’re a Service-Disabled Veteran-Owned Small Business delivering engineering, cybersecurity, software, systems, and mission-focused consulting solutions to government customers and industry partners. We combine the impact and innovation of a growing company with the culture and flexibility of a close-knit team.

When you join Cyber B.A.T., you’re not just taking a job, you’re helping solve meaningful challenges alongside people who value collaboration, technical excellence, and having fun while doing it.