Traveling Security Service Technician III

Insight Global is looking for a Security Service Technician III for one of our clients. This individual will support customer sites throughout Upstate New York and will be responsible for servicing, programming, troubleshooting, and maintaining electronic security systems. The ideal candidate will have strong access control, camera system, and networking experience and be comfortable working independently in the field.

Responsibilities * Service, program, troubleshoot, and maintain access control, CCTV/camera, and intrusion systems * Diagnose hardware, software, networking, and system integration issues * Program access control systems, IP-based devices, and network components * Respond to service calls, preventative maintenance needs, and critical system outages * Perform system upgrades, modifications, and small installation projects * Communicate technical issues and resolutions directly with customers * Complete detailed service documentation Travel to customer sites throughout Upstate New York

• 5+ years of experience servicing, programming, or integrating electronic security systems * Strong access control programming experience * Strong CCTV and camera system experience * Networking knowledge, including IP programming, device configuration, and basic network infrastructure * Experience independently troubleshooting hardware, software, networking, and integrated system issues * Strong mechanical and electrical aptitude * Ability to work independently and communicate directly with customers * Willingness to travel throughout Upstate New York and stay overnight as needed * Valid driver’s license with a clean driving record High school diploma or GED * Experience with Lenel, C*CURE, Genetec, AMAG, Axis, Milestone, DMP, or Bosch * Layer 3 switch configuration experience * Experience supporting air-gapped or isolated networks * Manufacturer or Axis certifications * Fire alarm or burglary alarm experience * Low-voltage or security licensing * Experience supporting corrections facilities, large campuses, or multi-site environments * Previous lead technician or mentoring experience