Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

6 years minimum

Compensation

$59,150.0 - $106,925.0

Working hours

Regular working hours

Job source

jobs.military.com

Tech stack

Adobe Analytics Microsoft Windows Active Directory Software Applications Collaborative Software CompTIA Security+ Information Sciences Microsoft Office Software Engineering Peripherals Computer Equipment Information Technology

Job description

• Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. \n
• Respond to queries either in person or over the phone.\n
• Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software\n
• Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.\n
• Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals.\n
• Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.\n
• Support Microsoft Office 365 and Active Directory products.\n
• Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.\n
• Isolate and resolve issues with individual workstations.\n
• Act as a resource to answer user questions about hardware and software issues.\n
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.\n

Requirements

• BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline with 5+ years’, OR an Associate degree with 3+ years’ OR a high school diploma (or equivalent) and 6 years’ directly related work experience supporting help desk Tier I, 2 and/or 3 operations.\n
• Current CompTIA Security+ (DoD 8570 Compliance)\n
• Currently hold DoD Secret with TS/SCI Eligibility\n

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