Technical Support

• Performs the installation, support and maintenance of the servers, computer systems and wireless and local area networks.

• Performs the installation, configuration, layout and maintenance of hardware and software equipment.

• Solves, manages and documents employee queries, tickets and requests and develop other departmental administrative tasks.

• Solves most tickets in the first contact and otherwise escalates it.

• Configure mobile devices.

• Performs scripts in different languages (Power Shell, Python and VB Script) to improve and maintain the environment.

• Tests internal developments.

• Monitors and updates the inventory of hardware and software.

• Ensures that the quality standards required for the support service are met.

• Resolves and assists with incidents escalated by other Support Technicians.

• Keeps up on current artistic methodologies and on technology trends and tools that best suit the production and the company in the development of a stronger creative and technical environment.

• Works together with the team providing them with support, guidance and instruction in areas that contribute towards their artistic and professional growth.

• Follows the Supervisor’s and Lead’s guidance.

• 5+ years in IT departments.

• Experience with logging tools and ticketing management.

• Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security.

• Knowledge and experience in the integration of new applications and new hardware in user equipment and inventory maintenance.

• Knowledge and experience in different OS: LINUX (Rocky, CentOS, , Ubuntu), OS X, Windows, Windows Server.

• High English level desirable.

• Spanish desirable.

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.