2nd Line Technical Support Engineer

Carden I.T Services

Brighton and Hove, UK

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Active Directory Antivirus Softwares Backup Devices Dynamic Host Configuration Protocol Domain Name System (DNS) VMware ESX Servers IP Routing Virtual Private Networks (VPN) Local Area Networks Microsoft Office Microsoft Operating Systems Windows Servers

+6 more

Trend Micro Network Routers Transport Layer Security Firewalls (Computer Science) Information Technology Veeam

Job description

The company has an excellent opportunity for someone with previous help desk experience and is eager to further develop their career within the IT industry. Working as part of a team you will join a fast-growing busy IT Company that provide technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects., * You will provide technical support from our primary base in Woodingdean Business Park, Brighton.

Requirements

Do you have experience in VPN?, * Friendly and responsive telephone manner

Excellent attention to detail
Ability to solve problems under pressure, prioritising effectively
Excellent timekeeping
Good first-time fix rate
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position
Microsoft qualifications are beneficial although not a necessity. Training will be provided; however in order to be successful in this role, self-learning is essential, * Microsoft Operating Systems (desktop and server 2019 upwards)
Office 365 (licensing, setup, migration)
VMware Esxi/VCentre Server
Active Directory, Group Policy, DNS, DHCP etc
VPNs, Router and Firewalls
Networking - WAN, LAN, Security, SSL, IP Routing, Switching
Anti-Virus platforms such as Trend Micro
Backup solutions (Veeam Backup and Replication, Datto), * An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable.
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position.
Microsoft qualifications are beneficial although not a necessity. Training will be provided; however in order to be successful in this role, self-learning is essential.

Benefits & conditions

Flexible and remote working
A company culture to promote work/life balance.
Commitment from us for continued learning and development.
We only work 4 days a week, for longer weekends.
You will provide technical support from the our primary base in Brighton.
22 days holiday, plus bank holidays, 2 days taken at Christmas. Plus birthdays off.
5+ years plus an extra day, up to a total of 27 days.