2nd Line IT Engineer

Vertex IT Solutions Limited

Sevenoaks, UK

10 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£30,000.0 - £35,000.0

Working hours

Shift work

Job source

vertex-it-solutions.com

Tech stack

Computer Maintenance Domain Name System (DNS) Hyper-V Windows Servers Routing Wireless Networks Network Routers Microsoft InTune Terminal Servers Cisco

Job description

As a 2nd Line IT Engineer you will: ·Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. ·Perform duties that include ticket support on Service Desk, and hardware maintenance. ·Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. ·Have a diligent approach that achieves a long term and cost-effective result for our clients. ·Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. ·Demonstrate a professional, respectful, and proactive approach to customer service. ·Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. ·Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. ·Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

Requirements

We’re looking for an engineer with a good level of previous experience to support our helpdesk and project teams., ·Windows Server 2008-2022 ·Windows Desktop 7-11 ·Hosted Desktop and Terminal server farm setups ·Office 365 tenant setup and administration ·VMWare/Hyper-V administration ·Strong networking capabilities (DNS, routing, switching etc) ·VoIP knowledge, preferably 3CX

DESIRABLE SKILLS AND EXPERIENCE ·Exposure to Cisco/Draytek firewalls and routers ·Apple products and support ·Group Policy administration ·Azure AD, Intune and Defender knowledge ·Exposure to Ubiquiti / Cisco Wireless ·Previous MSP experience ·Recognised accreditations (CompTIA, Apple, Microsoft)

PERSON SPECIFICATION The successful candidate will demonstrate: ·A logical, methodical approach to the task at hand ·A willingness to learn and teach ·Excellent documentation and communication skills ·High standards of customer service ·A personable nature ·A keen level of attention to detail ·A history of being a proven self-starter

***Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to our Kent office daily.