Enterprise It Support Analyst - Iot & Networks
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Role details
Tech stack
Job description
APM Terminals is seeking a Support Analyst to provide enterprise level assistance to users across our terminals. You will diagnose and troubleshoot software, hardware and firmware issues and guide users through timely resolutions using Service Now, email and chat.Complex problems will be escalated by phone or written manuals. You should have a background in Software and IT projects, knowledge of support procedures for global clients and familiarity with port/terminal environments.#J-*****-Ljbffr
Requirements
Complex problems will be escalated by phone or written manuals. You should have a background in Software and IT projects, knowledge of support procedures for global clients and familiarity with port/terminal environments. #J-*****-Ljbffr
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