Desktop Support Technician

Join our active IT field deployment team supporting a major healthcare technology modernization project. We are looking for reliable IT Support Technicians to provide vital, hands-on technical assistance to medical staff and end-users during a critical system upgrade. This role offers consistent 40-hour work weeks with opportunities for overtime.

What You’ll Do

• Technical Support: Deliver hands-on desktop, hardware, and OS troubleshooting directly to end-users.
• Software & Connectivity: Resolve Microsoft 365, application, and basic network connectivity issues (DNS, DHCP, VPN).
• Ticket Management: Efficiently log, track, and resolve hardware and software issues within the ticketing system.
• Hardware Deployment: Assist with setting up, moving, and testing workstations, printers, and medical IT peripherals.

• 1+ years of experience in an IT Help Desk, Technical Support, or Desktop Support role.
• Strong familiarity with Windows OS, Microsoft 365, and PC hardware.
• Excellent customer service skills and comfort working in a fast-paced environment.
• A+, Network+, or similar IT certifications are a plus, but not required., * Must pass a standard background check.
• Must sign a HIPAA privacy and security agreement.