Information Technology Support Specialist

• Monitor, prioritize, and resolve support requests through our ticketing system while communicating with users across multiple time zones.
• Coordinate employee onboarding and offboarding, including accounts, access, device setup, access removal, and equipment recovery.
• Deploy, configure, maintain, and track Windows and macOS laptops, mobile devices, and peripherals.
• Prepare and ship technology equipment to other Fuse locations.
• Administer user accounts, groups, licenses, and devices across identity, email, and device-management platforms.
• Provide hands-on support for office and warehouse technology, including printers, label printers, scanners, and network connectivity.
• Process application access, license assignments, and account changes across company SaaS platforms.
• Maintain knowledge-base articles, asset records, and ticket documentation.
• Escalate complex infrastructure or security issues to senior IT staff with clear supporting information.
• Identify recurring issues and recommend process improvements, documentation, or automation.
• Assist with onboarding and training future support team members., * Identity providers (IdP), SSO, SAML, and SCIM
• Mobile device management and automated enrollment for Windows and macOS
• Networking fundamentals including switching, wireless, cabling, and connectivity troubleshooting
• Warehouse, logistics, or live production environments
• Training or mentoring support staff
• Networking, security, or systems administration
• PowerShell, Bash, or similar scripting
• CompTIA A+, Network+, Apple, or similar industry certifications

• 3+ years of hands-on IT support experience in a multi-user business environment.
• Strong Windows support experience with working proficiency in macOS to Strong Windows & Mac support experience.
• Experience administering user accounts, licenses, mailboxes, and MFA within cloud-based email and productivity environments.
• Hands-on experience with employee onboarding, offboarding, and device deployment.
• Experience working within a ticketing system and independently managing a support queue.
• Strong written communication skills-you’ll support many users remotely through tickets, chat, and remote sessions.
• Good judgment around when to independently resolve an issue and when to escalate.
• Trustworthiness and sound judgment when working with administrative access and sensitive systems.
• Ability to successfully complete a background check.

WHAT SETS YOU APART

You Own the Queue

You don’t need someone constantly telling you what comes next. You can prioritize requests, communicate with users, and keep things moving.

You’re a Problem Solver

You enjoy troubleshooting, but you also look beyond the immediate fix. If something keeps happening, you’re thinking about documentation, process improvement, or automation., * Ability to move throughout office and warehouse areas to provide hands-on support

• Ability to lift and carry IT equipment weighing up to 20 lbs.

? Competitive Compensation & Exceptional Benefits - We invest in our employees and provide the resources they need to succeed.

? Career Growth - This role is designed with room to grow. Strong performers will have the opportunity to take on increasing ownership, help shape our IT support function, and develop toward a future lead IT support role within Fuse., * Full-time, onsite position at our Goodlettsville, Tennessee facility

• Monday-Friday schedule with an 8-hour shift beginning at 7:00 AM Central
• Work takes place across both office and warehouse environments

At Fuse Technical Group LLC, we don’t just produce events-we create unforgettable experiences. As an industry leader in video and lighting solutions, we bring cutting-edge technology and flawless execution to some of the world’s biggest productions. From live concerts and touring productions to corporate events, our team delivers world-class experiences for clients across the globe.

Why Join Fuse?

? Be Part of the Action - Our clients dream big, and Fuse makes it happen. Join a team that supports some of the world’s most recognized live entertainment productions.

? Collaborative & Innovative Culture - Work alongside experienced professionals who value teamwork, continuous learning, and operational excellence.