Salesforce Administrator

Seeking a Salesforce Administrator to support, maintain, and enhance enterprise Salesforce environments. This role combines Salesforce administration, platform configuration, development, integrations, reporting, and production support., * Administer and support Salesforce Sales Cloud and Service Cloud environments.

• Manage users, roles, profiles, permission sets, sharing rules, and territory management.
• Configure Lightning Flows, page layouts, record types, custom objects, reports, and dashboards.
• Develop and enhance Apex classes, triggers, and batch processes.
• Troubleshoot Salesforce integrations, including REST APIs, Platform Events, Streaming APIs, and ETL processes.
• Support incident, problem, and change management activities through ServiceNow.
• Perform data migrations, data cleanup, and data quality initiatives.
• Manage deployments using Copado and GitHub.
• Create technical documentation and partner with business teams to deliver scalable Salesforce solutions.

• 5+ years of Salesforce Administration/Development experience.
• Hands-on expertise with Sales Cloud, Service Cloud, Lightning Flows, reporting, security, and platform configuration.
• Experience with OmniStudio and OmniScripts.
• Strong knowledge of Salesforce integrations, ETL processes, and API troubleshooting.
• Experience with Apex, Batch Classes, and Lightning Web Components (LWC).
• Experience with ServiceNow and ITSM processes.
• Agile experience with Azure DevOps, Confluence, or similar tools.
• Excellent communication and problem-solving skills.

Preferred Qualifications

• Salesforce Administrator, Platform Developer I, or Platform App Builder certification.
• Experience with Salesforce CPQ and Financial Services Cloud.
• Familiarity with Marketo, Seismic, Qualtrics, or similar third-party platforms.
• Experience with test automation, defect management, and release management tools.