Support Engineer

As a Support Engineer (m/f/d) at Flix, you’ll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.

You’ll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services - including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

About the Role

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
• Manage the device lifecycle end-to-end - hardware procurement, provisioning, setup, asset tracking, and troubleshooting
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
• Build hands-on experience with device management platforms and IT infrastructure tooling
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects, This is a Berlin-based position. Are you ready to commute to our office 4 days a week?

This is a Berlin-based position. Are you ready to commute to our office 4 days a week? YesNo

Do you have hands-on experience with Microsoft Intune?

Do you have hands-on experience with Microsoft Intune? YesNo

Do you have experience supporting macOS devices?

Do you have experience supporting macOS devices? YesNo

Have you administered Atlassian tools such as Jira and Confluence?

Have you administered Atlassian tools such as Jira and Confluence? YesNo

Voluntary Gender Identification

Dear potential Flixie,

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research.

If you prefer not to provide this information, simply click on “I do not wish to answer.” Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be made independently from your participation and the information you provide.

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
• 2-4 years of experience in IT support, service desk, or technical customer support
• Solid working knowledge of Office 365 and standard workplace collaboration tools
• Comfort communicating clearly and patiently with non-technical users
• Curiosity and a genuine eagerness to learn new technologies and workflows
• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)
• Experience supporting employees across multiple time zones or global offices (nice to have)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable., What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!