IT Support Specialist

Diagnose and resolve Tier 1 and Tier 2 incidents across Windows environments, Microsoft 365, Teams, SharePoint, and Exchange

• Troubleshoot and support network connectivity issues (LAN/WAN, VLANs, routing, firewalls, VPNs, wireless networks)
• Install, configure, and troubleshoot hardware and software for desktops, laptops, peripherals, printers, and mobile devices
• Manage assigned tickets end-to-end, ensuring SLA and GDPR compliance and accurate documentation in Freshservice/Freshdesk
• Provide bilingual (German/English) user support via phone, Teams, email, and remote sessions, translating technical issues into clear guidance
• Support continuous improvement by creating knowledge base articles, participating in cross-functional projects, and identifying recurring issues for process optimization

3-5+ years of IT support experience, including hands-on Tier 2 escalation support in a corporate IT environment

• Bachelor’s degree in an IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations
• Strong expertise in Microsoft technologies (Windows clients, Microsoft 365, Intune, Teams, Exchange) and endpoint management
• Solid networking and security knowledge (TCP/IP, VLANs, routing, firewalls, VPNs, endpoint security concepts) with proven troubleshooting experience across hardware, software, and mobile devices
• Fluent in German and English, with strong communication skills and the ability to provide user support and documentation in both languages

Nice to Have (Preferred Qualifications):

• Certifications such as Microsoft 365, CompTIA Network+/Security+, or Cisco CCNA
• Experience with ITSM tools (Freshservice, Freshdesk) and endpoint imaging/MDM solutions
• Familiarity with SOC/SIEM tools or incident response processes
• Experience with network printers and enterprise print environments

Flexible working model including home office options and flexible working hours (flextime)

• 30 days of annual leave
• A flat hierarchy with short decision-making paths and a highly collaborative team culture
• Access to employee benefits such as Wellpass or Sodexo
• A purpose-driven company environment, contributing to meaningful healthcare logistics at Life Couriers
• A modern, supportive workplace where your ideas and impact truly matter

Life Couriers is a purpose-driven logistics company specialized in healthcare and life science transportation. We ensure that critical medical shipments reach their destination safely, reliably, and on time. Our work has a real impact - every day.

We combine operational excellence with a strong team culture, short decision-making paths, and a modern IT environment that supports our growing international organization.