Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.

Responsibilities:

• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.

• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.

• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.

• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.

• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.

• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.

• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.

• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.

Requirements * Bachelor’s degree required.

• Must have resided within the organization’s required geographic eligibility area for the past three years.

• Ability to work from a private, quiet home office environment when remote support is needed.

• Must be capable of obtaining a Public Trust clearance based on applicable background investigation standards.

• Prior federal security clearance experience or an active clearance process with a government agency is a plus.

• Hands-on experience supporting Microsoft Office applications, with strong working knowledge of Excel.

• Familiarity with Active Directory, Windows 10, general Microsoft Windows support, basic troubleshooting, and service desk ticket management.

• Must be comfortable with compensation at $23 per hour, approximately $47,840 annually. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.