Managed IT Specialist

• Strong foundational knowledge in Information Technology, including operating systems, hardware, and common business applications.
• Hands-on experience with Network Administration and Network Security, including firewalls, VPNs, and basic routing and switching.
• Proficiency in Troubleshooting technical issues across desktops, servers, networks, and cloud services.
• Demonstrated Customer Service skills, with the ability to communicate technical concepts clearly to non-technical users and build positive client relationships.
• Experience with managed service tools such as remote monitoring and management (RMM) platforms and ticketing systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, or equivalent) or comparable practical experience.
• Ability to prioritize tasks, manage multiple client requests, and work effectively in a fast-paced environment.
• Willingness to participate in occasional after-hours support, on-call rotations, or emergency response as needed.

Company Description Digital Wave provides proactive Managed IT Services designed to keep organizations secure, connected, and productive. The team delivers 24/7 monitoring, support, and strategic technology guidance so clients can focus on business growth. Services help optimize IT infrastructure performance while reducing costs and strengthening security. Digital Wave also offers complimentary technology assessments to identify opportunities for improvement and align technology with business goals.