Senior IT Specialist

• Provide advanced technical support for hardware, software, operating systems, and network issues.
• Troubleshoot and resolve complex technical problems escalated from junior IT support teams.
• Manage user accounts, permissions, password resets, MFA, and access controls.
• Support Microsoft 365, cloud applications, VPNs, remote-access solutions, and collaboration platforms.
• Monitor servers, endpoints, networks, applications, and other IT systems for performance and security issues.
• Install, configure, maintain, and upgrade computers, applications, and IT equipment.
• Manage Windows and Linux environments, where applicable.
• Troubleshoot LAN/WAN, Wi-Fi, DNS, DHCP, VPN, and connectivity issues.
• Apply system updates, security patches, software upgrades, and configuration changes.
• Assist with endpoint management, antivirus, device security, and other security controls.
• Monitor backups and assist with data recovery and business continuity procedures.
• Investigate security alerts and follow established cybersecurity and incident-response procedures.
• Support employee onboarding and offboarding, including account and equipment setup.
• Maintain accurate documentation of systems, configurations, incidents, assets, and troubleshooting procedures.
• Manage and prioritize technical tickets while meeting service-level expectations.
• Work with vendors and third-party providers to resolve hardware, software, and infrastructure issues.
• Participate in IT upgrades, migrations, system implementations, and infrastructure improvement projects.
• Identify recurring technical issues and recommend long-term solutions.
• Develop or use scripts and automation to improve IT efficiency.
• Provide technical guidance and mentorship to junior IT staff.
• Maintain compliance with company IT, security, privacy, and data-protection policies.

• 4+ years of experience in IT support, systems administration, IT operations, or a related field.
• Strong knowledge of Windows operating systems and enterprise IT environments.
• Experience with Microsoft 365, Active Directory/Entra ID, networking, VPNs, and endpoint management.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting remote users and distributed teams.
• Familiarity with cybersecurity, patch management, backups, and access management.
• Experience with ticketing and remote-support systems.
• Strong documentation and communication skills.
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• CompTIA A+, Network+, Security+, Microsoft, or related certifications.
• Experience with Azure, AWS, or other cloud platforms.
• Knowledge of PowerShell, Bash, or other scripting/automation tools.
• Experience with ITIL, change management, or incident management.
• Experience with enterprise monitoring and endpoint-management platforms.