Cisco Certified Network Associate

The Network Engineer Level 1 supports a multi-site network environment, assisting in the planning, design, implementation, and day-to-day operation of local and wide area networks. This role provides technical support to ensure high availability, performance, and security of network services, and may assist in evaluating and recommending new technologies to enhance current capabilities., Support daily operations of multi-site LAN/WAN infrastructure within assigned span of control.

• Monitor, troubleshoot, and resolve network issues using standard network analysis and diagnostic tools.

• Assist in the implementation and maintenance of routing, switching, and network security solutions.

• Participate in planning, testing, and deploying changes to network configurations and services.

• Contribute to the documentation of network diagrams, IP addressing plans, configurations, and standard operating procedures.

• Help maintain and improve network performance, reliability, and security in alignment with organizational objectives.

• Support incident response and root cause analysis efforts for network-related events.

• Coordinate with internal teams and, when required, customers to exchange information related to network status, incidents, and planned changes.

• Escalate complex issues to engineers while gathering and organizing relevant technical data for efficient resolution.

• Adhere to established processes, policies, and change management procedures.

Scope & Interaction

• Operates within defined policies and procedures while applying independent judgment to routine and moderately complex network issues.

• Receives assignments in the form of objectives and works with management to meet those objectives.

• Interacts daily with supervisors and peer technical staff; may interact with customers to share status, gather requirements, or clarify technical details.

• Selects appropriate methods and techniques, within established practices, to troubleshoot and resolve network problems.

• Solid understanding of:

• OSI model and TCP/IP networking fundamentals

• Dynamic routing concepts (e.g., OSPF, BGP, EIGRP or similar)

• IP addressing and subnetting

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• Firewalls, VPN technologies (remote access and site-to-site), and wireless security

• Ability to use network analysis tools (e.g., packet captures, traceroute, ping, SNMP-based tools, log analysis) for diagnostics.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to follow and improve standard operating procedures and technical documentation.

• Effective written and verbal communication skills for interaction with technical and non-technical stakeholders.

Desired Tools / Platform Experience

• Hands-on experience with one or more of the following is desirable:

• Cisco routing and switching platforms

• Palo Alto Networks next-generation firewalls (NGFW)

• Aruba ClearPass or similar network access control (NAC) solutions

Education and Experience

• Bachelors degree in Computer Science, Information Systems, Engineering, or a related field and at least 2+ years of experience in technical roles directly supporting network infrastructure; or

• 4+ years of hands-on experience in Network Engineering support in lieu of a degree.

Industry certifications (e.g., CCNA, Network+, PCNSE, Aruba, or similar) are a plus but not required.

Additional Skills & Qualifications

Solid understanding of:

• OSI model and TCP/IP networking fundamentals

• Dynamic routing concepts (e.g., OSPF, BGP, EIGRP or similar)

• IP addressing and subnetting

• Common network topologies (e.g., star, mesh, hub-and-spoke)

• Network and physical security principles

• Authentication and authorization concepts (e.g., RADIUS, TACACS+, 802.1X)

• Encryption fundamentals and secure protocols

• Firewalls, VPN technologies (remote access and site-to-site), and wireless security

• Ability to use network analysis tools (e.g., packet captures, traceroute, ping, SNMP-based tools, log analysis) for diagnostics.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to follow and improve standard operating procedures and technical documentation.

• Effective written and verbal communication skills for interaction with technical and non-technical stakeholders.

Desired Tools / Platform Experience

• Hands-on experience with one or more of the following is desirable:

• Cisco routing and switching platforms

• Palo Alto Networks next-generation firewalls (NGFW)

• Aruba ClearPass or similar network access control (NAC) solutions

Education and Experience

• Bachelors degree in Computer Science, Information Systems, Engineering, or a related field and at least 2+ years of experience in technical roles directly supporting network infrastructure; or

• 4+ years of hands-on experience in Network Engineering support in lieu of a degree.

Industry certifications (e.g., CCNA, Network+, PCNSE, Aruba, or similar) are a plus but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Microsoft Azure Network Routing Cisco Hardwares Network Switches Network Security Complex Networks Security Policies Client Onboarding Business Valuation Wide Area Networks Workflow Management Root Cause Analysis Network Engineering Palo Alto Firewalls Technical Leadership Architectural Design Full Stack Development Technical Requirements Cisco Routers Switches Infrastructure Security Network Troubleshooting Business Transformation Border Gateway Protocol Balancing (Ledger/Billing) Equipment Upgrade Implementation Troubleshooting (Problem Solving) Cisco Certified Internetwork Expert Enhanced Interior Gateway Routing Protocols Software-Defined Networking Wide Area Network (SD-WAN) +0, Firewall Operations Leadership OSI Models Encryption Subnetwork Traceroute IEEE 802.1X Log Analysis IP Addressing Authentications Problem Solving Network Routing Aruba ClearPass Dynamic Routing Computer Science CompTIA Network+ Diagnostic Tools Network Security Network Topology Network Diagrams Network Analysis Complex Networks Physical Security Technical Support Change Management Incident Response Wireless Security Business Valuation Wide Area Networks Root Cause Analysis Systems Engineering Local Area Networks Network Engineering Remote Access Systems Full Stack Development Network Infrastructure Network Access Control Cisco Routers Switches Technical Documentation Business Transformation Border Gateway Protocol Authorization (Computing) Verbal Communication Skills Standard Operating Procedure Virtual Private Networks (VPN) Network Performance Management Open Shortest Path First (OSPF) Troubleshooting (Problem Solving) Cisco Certified Network Associate Simple Network Management Protocols Aruba (Network Management Software) Enhanced Interior Gateway Routing Protocols Remote Authentication Dial In User Service (RADIUS) Terminal Access Controller Access-Control System (TACACS) +0, Innovation Microservices Test Automation Problem Solving Network Routing Design Thinking English Language Computer Science Software Testing Domain Knowledge Software Features Technical Support Diagnostic Skills Business Valuation Empirical Analysis Network Engineering User Experience (UX) Production Equipment Network Architecture Constructive Feedback Distributed Computing Full Stack Development Electrical Engineering Business Transformation Hardware Troubleshooting Engineering Design Process Verbal Communication Skills Network Planning And Design Juniper Network Technologies Cisco Certified Internetwork Expert Juniper Networks Certified Internet Expert +0

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