Network Analyst

The Network Analyst provides first-level technical support for network-connected systems across multiple locations while coordinating assigned infrastructure projects, vendor activities, and site-level work. This role manages incoming support tickets, performs structured network troubleshooting, monitors network health, maintains documentation, and supports technology due diligence activities. The ideal candidate is customer-focused, highly organized, technically curious, and capable of independently managing assigned work from initial request through successful completion.

Core Responsibilities

Support & Troubleshooting

Provide front-line technical support for networks, phones, printers, security cameras, access control systems, and other connected devices.

Perform structured troubleshooting across the physical, switching, routing, and endpoint layers using available management platforms, logs, and diagnostic tools.

Coordinate resolution across infrastructure teams, vendors, and site personnel while keeping stakeholders informed.

Escalate complex or unresolved issues to senior technical resources with clear documentation of troubleshooting steps, findings, and business impact.

Manage assigned issues through resolution and confirm service has been restored before closure.

Monitoring & Incident Response

Proactively monitor network health, uptime, and device performance using Meraki or similar platforms.

Respond to alerts, outages, and incidents in a timely and professional manner.

Assist with incident triage and prioritize issues based on operational impact and urgency.

Coordinate incident-response activities across vendors, site personnel, and internal teams through full resolution.

Assist with root-cause analysis and identify opportunities to reduce recurring issues.

Ticket & Workload Management

Manage assigned ticket queues, maintaining timely updates, appropriate escalation, and consistent follow-through.

Maintain accurate ticket documentation, including troubleshooting steps, communications, decisions, and outcomes.

Prioritize workload based on business impact, urgency, dependencies, and service expectations.

Project Coordination & Delivery

Coordinate assigned network and technology projects, including ISP installations, hardware deployments, site onboarding activities, infrastructure upgrades, and related technology improvements.

Track project activities, vendor schedules, equipment deliveries, site readiness, installation progress, risks, dependencies, and outstanding action items through completion.

Communicate project status, issues, and required decisions to stakeholders and senior infrastructure staff.

Validate completed work and ensure required documentation, inventories, and site records are updated before the project is closed or transitioned to operations.

Vendor & Site Liaison

Serve as a primary liaison among internal teams, site personnel, service providers, and technology vendors for assigned work.

Coordinate vendor activities from initial request through completion, including scheduling, site access, equipment delivery, installation, testing, and follow-up.

Provide remote support during on-site work and ensure vendors have the information needed to complete assigned tasks.

Validate vendor work, successful service delivery, and end-to-end connectivity before closing the request.

Identify discrepancies, incomplete work, recurring service costs, or other concerns and escalate as appropriate.

Collect required closeout documentation and follow up on outstanding items through completion.

Installation, Maintenance & Site Support

Support network deployments, site builds, and infrastructure upgrades across multiple locations.

Assist with installing, configuring, and upgrading network equipment and software under appropriate guidance.

Perform basic network maintenance tasks and support scheduled changes.

Provide remote or on-site troubleshooting and remediation when required.

Validate end-to-end connectivity from ISP handoff through firewall, switch, and endpoint.

Confirm workstation readiness, including Ethernet, docking, wireless, and VoIP functionality.

Assist with structured cabling validation and remediation.

Due Diligence & Technology Assessments

Assist senior infrastructure staff with network assessments and technology due diligence for acquisitions, dispositions, and capital improvement initiatives.

Collect and validate ISP, telecommunications, network infrastructure, vendor, and technology inventory information.

Coordinate information requests with site teams, sellers, service providers, and vendors as assigned.

Document findings, risks, missing information, and recommended follow-up for review by senior infrastructure staff.

Documentation & Asset Information

Maintain accurate and current documentation for network configurations, equipment inventories, standard procedures, vendor contacts, and site-specific technology information.

Ensure network topology, ISP circuit details, service information, and site configurations remain current.

Update network diagrams, site records, project documentation, and vendor closeout materials.

Document recurring issues and proven resolutions to improve support consistency and response efficiency.

Cross-Functional Collaboration

Work closely with Operations, Security, Desktop Support, and other stakeholders to resolve issues and support business needs.

Participate in cross-functional troubleshooting, project coordination, and continuous-improvement efforts., Tickets and incidents are managed with timely communication, clear documentation, and appropriate escalation.

Assigned projects and vendor activities move forward with visible ownership, accurate tracking, and consistent follow-through.

Vendor work is validated, outstanding items are resolved, and required documentation is collected before closure.

Network, ISP, and site technology records remain accurate and useful to the broader team.

Firewall Scheduling Operations Leadership Management Low Voltage Coordinating Cisco Meraki Communication Due Diligence Follow Through Detail Oriented Self-Motivation Professionalism Problem Solving Desktop Support Access Controls Network Routing Customer Service CompTIA Network+ Diagnostic Tools Network Topology Network Diagrams Network Analysis Technical Support Incident Response Connected Devices Project Management Business Valuation Wide Area Networks Structured Cabling Technical Projects Root Cause Analysis Systems Engineering Technical Curiosity Networking Hardware Network Engineering Operations Security Docking (Computers) Project Coordination Project Documentation IT Service Management Organizational Skills Full Stack Development Wireless Communications Network Troubleshooting Business Transformation Mergers And Acquisitions Inventory Management System Verbal Communication Skills Telecommunications Networks Interpersonal Communications Business Continuity Planning Continuous Improvement Process Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Cisco Certified Support Technician (CCST) Dynamic Host Configuration Protocol (DHCP), Technical Knowledge

Foundational networking knowledge equivalent to Cisco CCST or CompTIA Network+.

Understanding of TCP/IP, basic routing and switching, VLANs, DHCP, DNS, firewall concepts, and WAN/ISP connectivity.

Familiarity with troubleshooting networked devices such as IP phones, cameras, printers, access control systems, and user endpoints.

Ability to follow structured troubleshooting methods and document technical findings clearly.

Professional Skills

Strong organizational skills and the ability to independently manage assigned tickets, vendor activities, and smaller projects through completion.

Dependable, self-motivated, and comfortable working in a fast-paced, multi-site environment.

Strong follow-through, attention to detail, and willingness to raise risks or discrepancies promptly.

Professional interpersonal skills when working with site personnel, vendors, and internal stakeholders.

Clear written and verbal communication skills with a customer-focused, problem-solving mindset.

Interest in learning new technologies and growing into progressively more advanced infrastructure responsibilities.

Additional Requirements

In Corporate office 3 days a week.

Willingness to travel to job sites up to 10-15%.

Ability to balance technical support, customer-facing communication, project coordination, and documentation responsibilities.

Availability to assist with critical incidents or scheduled infrastructure work when required.

Preferred Qualifications

Experience with Meraki or similar cloud-managed networking platforms.

Exposure to low-voltage systems, structured cabling, and site infrastructure projects.

Familiarity with POTS, VoIP, ISP services, and carrier coordination.

Experience with ticketing systems and IT service management processes.

Experience coordinating vendors, installations, service calls, or smaller technical projects.

Interest in career growth toward Network Engineer, Systems Engineer, Technical Project Manager, or a similar role., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Scheduling Operations Leadership Management Low Voltage Coordinating Cisco Meraki Communication Due Diligence Follow Through Detail Oriented Self-Motivation Professionalism Problem Solving Desktop Support Access Controls Network Routing Customer Service CompTIA Network+ Diagnostic Tools Network Topology Network Diagrams Network Analysis Technical Support Incident Response Connected Devices Project Management Business Valuation Wide Area Networks Structured Cabling Technical Projects Root Cause Analysis Systems Engineering Technical Curiosity Networking Hardware Network Engineering Operations Security Docking (Computers) Project Coordination Project Documentation IT Service Management Organizational Skills Full Stack Development Wireless Communications Network Troubleshooting Business Transformation Mergers And Acquisitions Inventory Management System Verbal Communication Skills Telecommunications Networks Interpersonal Communications Business Continuity Planning Continuous Improvement Process Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Cisco Certified Support Technician (CCST) Dynamic Host Configuration Protocol (DHCP) +0

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