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Network Technical Support Engineer

VDart, Inc.
Seattle, WA, United States
11 days ago
Apply on www.careerjet.com
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Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
www.careerjet.com

Tech stack

Address Resolution Protocols Border Gateway Protocol Network Congestion Dynamic Host Configuration Protocol Network Address Translation Domain Name System (DNS) Ethernet Data-Flow Analysis Monitoring of Systems Networking Hardware Internet Protocol IPv4
+20 more
IPv6 IP Routing Multi-protocol Systems Python (Programming Language) Network Layer Routing Packet Analyzer Open Shortest Path First (OSPF) Ansible Runbook TCP/IP Transmission Control Protocol (TCP) Wireshark Virtual Local Area Networks Computer Network Operations XGS-PON Software Troubleshooting Low Latency Network Support Open Network Automation Platform

Job description

  • Seeking a Network Technical Support Engineer with 5+ years of experience supporting large-scale production networks.
  • The role focuses on troubleshooting Layer 2/Layer 3, broadband/IP networks, routing, connectivity, and production incidents.
  • Strong experience with fault isolation, packet analysis, RCA, and network device CLI is required., * Troubleshoot complex production issues involving connectivity, latency, packet loss, routing, and network performance.
  • Perform fault isolation across access, aggregation, transport, IP, routing, and customer-premises domains.
  • Troubleshoot VLAN/QinQ, Ethernet, ARP, STP, IPv4/IPv6, BGP, OSPF/IS-IS, VRF, DHCP, DNS, NAT/CGNAT, and QoS.
  • Analyze packet captures, logs, alarms, routing tables, interface statistics, and network telemetry.
  • Use network CLI, Wireshark/tcp dump, and monitoring tools for troubleshooting.
  • Own complex incidents through resolution and perform Root Cause Analysis (RCA).
  • Collaborate with NOC, Network Engineering, Architecture, Operations, Service Assurance, and vendors.
  • Support network upgrades, migrations, configuration changes, and new service launches.
  • Develop troubleshooting procedures, runbooks, and corrective actions.

Requirements

Skills: Layer 2/3 Troubleshooting BGP OSPF/IS-IS TCP/IP VLAN/QinQ DHCP/DNS IPv4/IPv6 NAT/CGNAT Wireshark/tcpdump Network CLI Broadband/ISP, * 5+ years in Network Engineering, Network Operations, or Technical Network Support.
  • Strong hands-on Layer 2 & Layer 3 troubleshooting.
  • Strong knowledge of TCP/IP, Ethernet, VLAN/QinQ, ARP, DHCP, DNS, IPv4/IPv6, BGP, OSPF/IS-IS, VRF, NAT/CGNAT, QoS, and IP Routing.
  • Experience with network device CLI and packet-flow analysis.
  • Hands-on Wireshark/TCP dump experience.
  • Strong troubleshooting, analytical, and RCA skills.

Preferred / Highly Desired:

  • Broadband / ISP / Fiber / FTTH experience.
  • GPON/XGS-PON, OLT/ONT, BNG/BRAS, RADIUS/AAA, CGNAT, MPLS/Segment Routing.
  • Broadband subscriber management and service assurance platforms.
  • Python/Ansible or network automation experience.
  • CCNA, CCNP, JNCIA/JNCIP or equivalent experience.

Key skills: Network Support Engineer, Broadband, Troubleshooting, TCP/IP.

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Apply on www.careerjet.com
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