Technical Support Consultant

We’re looking for a Technical Support Consultant with 3-5 years of experience to provide Level 2 support across Windows and Mac environments, supporting on-site, remote, and work-from-home users. This is a contract hybrid position.

What You’ll Do

• Provide Level 2 support for Windows and Mac devices
• Support on-site, remote sites, and work-from-home computing environments
• Handle day-to-day troubleshooting activities
• Apply an enterprise and strategic mindset to plan, analyze, design, implement, and operate technical solutions
• Resolve complex technical issues quickly, using a fact-based approach that maintains strong relationships
• Build effective working relationships with business stakeholders (especially call center), Technology, and vendor partner leaders

• Strong understanding of call center environments, including applications, portals, telephony, and testing
• Excellent verbal and written communication and negotiation skills
• Understanding of infrastructure platforms, services, and technology processes
• Self-motivated with a drive to identify and deliver the right solutions
• Strong knowledge of Microsoft Windows, Mac OS, and the Microsoft Office Suite & Outlook
• Working knowledge of connectivity tools (wireless, Cisco AnyConnect, Citrix)

*CBTS is a leading IT Solutions Provider with an exceptional track record of delivering results to its clients. With over 27 years of experience, time tested business acumen and a unique vendor neutral approach that ensures unbiased solution design, CBTS is one of the world’s leading IT Solution Providers. We “Design Build and Operate” complex, best-of-breed data and data center solutions for highly recognizable customers.